Mitigation Manager

Overview

Lead mitigation team, manage restoration projects, oversee operations, finances, and emergency response.

Key Responsibilities

• project management
• budgeting
• customer service
• team leadership
• emergency response
• xactimate

Tasks

-Operational Oversight & Project Excellence: Manage the full lifecycle of mitigation projects - from emergency response to final documentation - ensuring timely, high - quality execution in line with IICRC standards and SRG protocols. -Financial & Strategic Performance Oversee departmental performance, including budgeting, forecasting, job costing, and profitability. Use data to drive decisions and ensure we meet financial goals. -Customer Experience & Communication Support Project Managers in delivering an excellent customer experience during times of crisis. Ensure customers are informed, cared for, and confident in the restoration process. -Team Leadership & Development: Set clear expectations, coach for growth, and hold team members accountable. Equip technicians and project managers to serve customers with skill, compassion, and professionalism. -Emergency Response Readiness Coordinate and support after - hours and catastrophe (CAT) event response efforts. Ensure readiness across team resources, equipment, and vendor relationships. -Systems & Documentation Model excellence in using business systems such as PSA, Xactimate, and Concur. Ensure all documentation is complete, timely, and aligned with internal standards.

Requirements

• high school
• team management
• emergency response
• mitigation
• xactimate
• wrt certification

What You Bring

-High school diploma or equivalent required -Excellent communicator with strong leadership and conflict resolution skills -3+ years of team management experience in mitigation, restoration, or construction -Experience leading emergency response efforts and managing CAT events -Strong knowledge of water/fire/mold mitigation processes and tools -Must be at least 21 years old and able to pass a DOT physical -Tech - savvy with job management systems (e.g., PSA, Xactimate, Xactanalysis) -Proficient in budgeting, forecasting, and financial decision - making -IICRC WRT certification required; additional certifications (ASD, AMRT, FSRT, CDS) preferred -Clear Communicators: You build trust through honest, compassionate, and effective communication. -Adaptable Under Pressure: You remain calm and focused when emergencies hit - and you help others do the same. -System - Oriented: You believe great documentation and process are key to scalable success.

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Benefits

-Safe Harbor 401K with 4% Company Match -Competitive Compensation Package + Profit - Based Incentives -Paid Time Off + Birthday Off + 5 Paid Mission Trip Days -Certification & Industry Training Reimbursement -Full Health Benefits: Medical, Dental, Vision, Disability & Life -Opportunities for Advancement in a Growing, Faith - Driven Company

About Southeast Restoration

-Founded to offer comprehensive restoration services, focusing on emergency response for water and fire damage. -Known for quick, efficient responses to disaster recovery needs, providing both immediate restoration and long-term solutions. -Typically handles a wide variety of residential, commercial, and industrial restoration projects, ensuring properties are returned to pre-loss conditions. -Expert in handling complex water damage restoration, fire remediation, and mold removal, with a commitment to exceeding client expectations. -Stands out for its high customer satisfaction and a dedicated team capable of managing extensive and intricate restoration tasks.

Sector Specialisms