Pre-Sales and Technical Support Engineer UK, Aritech

Overview

Design, pre‑sales and technical support for Aritech security solutions in the UK.

Key Responsibilities

• technical support
• documentation management
• solution design
• customer training
• pre‑sales presentation
• product feedback

Tasks

-Provide telephone and email technical support. -Maintain accurate, up-to-date records of product technical documentation, test reports, approvals, certification, etc. -Maintenance and updates of customer pricelists. -Provide and coordinate after-sales technical support to Business Partners & end users. -Recommend, design, and quote Aritech security solutions that meet/exceed customer needs. -Organize and conduct customer technical training jointly with the commercial team. -Advise the commercial team on the benefits of KGS products, competitive comparisons and recommend cost-effective solutions. -Liaise closely with sales team & product management, to develop region-specific solutions. -Deliver product overviews and lead pre-sales presentations to clients & consultants. -Provide regular feedback on customers’ technical requirements and complaints in relation to KGS and competitive products. -Participate in customer visits and technical discussions where appropriate, to help resolve specific technical problems, as well as proactively specify KGS Aritech security products, meeting customer requirements. -Distribution of marketing and communications announcements relating to new products and product updates.

Requirements

• 5 years
• pre‑sales
• technical support
• engineering degree
• ms office
• presentation

What You Bring

Currently we are looking for an experienced and highly motivated Pre-Sales & Technical Support Engineer for our UK market, to provide technical and design support and proposal development for our Security brand, Aritech. The person/role is essential to the success of the sales growth of the region and overall satisfaction of our customers. -Excellent presentation and communication skills. -Min. 5 years of technical experience, ideally in the Security industry, with demonstrated abilities in some of the key areas of the job. -Ability to work within a team environment. -Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications. -Customer and service approach, positive and creative, ability to understand and analyze customer´s needs. -Degree in Engineering, most preferably in one of the following disciplines: Electronics/Electrical/Electro-Mechanical. Other technical education with relevant technical job experience will also be considered. -Good understanding of technical and commercial “interface” of the role. -Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint.

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Benefits

-A competitive salary, a company car, laptop, cell phone and other excellent fringe benefits, as per company’s policy. -A varied position at an international, dynamic, growing and healthy organization, in which you will continue to develop yourself and learn about and test new products and applications

About Kidde Global Solutions

-Headquartered in Palm Beach Gardens, FL, it weaves together storied brands—Kidde, Edwards, GST, Badger, Gloria, Aritech—each bringing decades of fire-safety legacy. -Operating across the residential, commercial and industrial sectors, it tailors systems from single-home smoke alarms to integrated fire networks in complex structures. -Its financial backbone stems from a private-equity foundation; Lone Star’s investment enables nimble innovation and targeted growth. -Typical projects range from outfitting high-rise residential towers with smart alarm systems to deploying life-safety networks in hospitals and data centers. -It blends centuries of heritage with modern engineering—coalescing legacy brand expertise into a unified global safety powerhouse.

Sector Specialisms