Customer Care Representative

Overview

Liaison handling homeowner warranty service, scheduling repairs, and coordinating trade partners.

Key Responsibilities

• log management
• performance evaluation
• repair scheduling
• on-call rotation

Tasks

-Maintain service request logs and documentation of all work performed. -Evaluate performance of trade partners and materials, reporting back to management. -Schedule and oversee repairs, ensuring completion within specified timeframes. -Participate in department meetings and emergency on-call rotation schedules.

Requirements

• driver's license
• communication
• time management
• construction experience
• associate degree

What You Bring

-Valid driver’s license with a good driving record -Strong communication, organizational and time- management skills -1-3 years of experience in residential customer service or construction field preferred. -High school diploma or GED; Associate’s degree or equivalent is preferred.

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About Lennar

-Known for its focus on affordability and quality. -Builds homes in a wide range of communities from first-time homebuyers to luxury estates. -Integrates technology into homes, offering smart home solutions for modern living. -Notable projects include large-scale suburban communities and mixed-use developments, focusing on sustainability and convenience. -History includes several notable acquisitions, expanding its capacity to build homes nationwide. -Continues to innovate with a focus on reducing construction costs and increasing home energy efficiency. -Specializes in land development, mortgage services, and title insurance, creating a comprehensive approach to homebuilding.

Sector Specialisms