Consumer Dispute Specialist I

Overview

Investigate and resolve consumer disputes for tenant screening, ensuring FCRA compliance.

Key Responsibilities

• consumer communication
• dispute processing
• regulatory compliance
• documentation
• dispute resolution

Tasks

-Communicate clearly with consumers to gather details, provide updates, and deliver investigation results. -Process all dispute activities in compliance with FCRA regulations, Yardi Resident Screening guidelines, and required time frames. -Maintain thorough documentation of all steps taken throughout the dispute resolution process. -Receive, review, and resolve consumer disputes related to tenant screening application results with accuracy and professionalism.

Requirements

• paralegal
• crm
• microsoft office
• bachelor’s
• organizational
• 1-2 years

What You Bring

-Knowledge of credit reports and civil and criminal record terminology -Experience working as a paralegal -Accountability and follow-through skills -Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment -Experience using a customer relationship management (“CRM”) or sales database system -Excellent attention to detail with a high degree of accuracy -Proficiency in Microsoft Office Suite -Excellent oral and written communication skills -Bachelor’s degree or equivalent combination of education and experience -Knowledge of the Fair Credit Reporting Act or other consumer rights processes -Strong organizational skills -One to two (1-2) years of experience in a legal or regulatory compliance position -Ability to adjust to new processes and procedures -Professional phone demeanor skills

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About Yardi

-Evolved into a global software leader for real estate management. -Privately owned and headquartered in California, expanded into over 40 offices worldwide. -Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties. -Fuelled growth through strategic acquisitions such as PropertyShark. -Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management. -Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users. -Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

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