Support Analyst

Overview

Troubleshoot software issues, document findings, and support IT delivery for Transportal.

Key Responsibilities

• sla management
• tech research
• impact analysis
• software troubleshooting
• incident diagnosis

Tasks

-Work to SLA thresholds for incidents, requests and problems -Researching new technologies and analysing their potential impact on delivery -Troubleshoot software problems, diagnose and solve software Incidents and/or problems

Requirements

• it delivery
• customer service
• organisational
• detail-oriented
• software
• incident management

What You Bring

-Experience within IT delivery & Customer service -Good organisational skills and detail-oriented mindset -Some knowledge of software and development processes -Incident and problem management

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About Kier Group

-Kier undertakes a wide range of projects—from hospitals and schools to roads, rail links, and prisons. -Their 360° model spans develop, design‑build, maintain and operate services across sectors like aviation, water, energy and nuclear. -They’ve delivered landmark schemes such as the Luton DART airport‑rail link and the UK’s first all‑electric prison. -Property division focuses on urban regeneration, mixed‑use residential and commercial developments. -Headquartered in Manchester (Salford Quays) with enduring influence across the UK infrastructure landscape.

Sector Specialisms

Visa Sponsorship

-no certificates of sponsorship will be provided.