Customer Success Specialist
Qualitrol
Qualitrol provides condition monitoring solutions to optimize critical assets in industrial sectors.
Assist clients, resolve issues, and ensure successful product delivery using CRM tools.
18 days ago ago
$22 - $22
Junior (1-3 years)
Full Time
Fairport, NY
Office Full-Time
Company Size
500 Employees
Service Specialisms
Engineering
Design
Technical Services
Turnkey
Consulting
Sector Specialisms
Generation
Transmission
Distribution
Electrical Grid
Role
Description
phone support
request triage
team coordination
order management
salesforce
oracle
- Act as tier 1 phone support for inbound calls, escalating to appropriate departments
- Triaging and replying to client requests
- Working with engineering and production teams to ensure a smooth client experience
- Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
Requirements
microsoft excel
oracle
salesforce
associate degree
bilingual
problem solving
- Bilingual is a plus
- Able to use formulas and manipulate Microsoft Excel spreadsheets
- Ability to evaluate problems and propose solutions
- Attention to detail and ability to quickly learn new processes
- Strong data entry skills
- Works within established procedures with moderate supervision
- Knowledge of Purchase Order process to shipment, including International.
- Collaborates well with teammates and cross-functionally
- Associate’s degree preferred
- Strong written and verbal communication skills
- Process improvement experience
- Minimum 1 year of related customer service experience
- Oracle and Salesforce experience
- Knowledge of electric power transmission and distribution
- Strong phone etiquette and problem-solving skills
Benefits
- 401k matching (vesting immediately)
- Competitive salary
- Resources, standard methodologies, and growth opportunities found in a Fortune 500 company like Fortive
- Health benefits effective from the first day
- Up to 100% education reimbursement towards a degree
- Flexible working hours
- Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more
- 28 days of paid time off (includes PTO and Holidays)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
40+ Countries
Global Presence
Provides innovative solutions for predictive maintenance to clients across the globe.
- Founded to enhance the performance and reliability of industrial assets through advanced monitoring technologies.
- Specializes in providing intelligent solutions for real-time data analysis to improve operational efficiency.
- Works across multiple industries, including energy, utilities, and manufacturing, focusing on asset performance management.
- Either products such as sensors, monitoring systems, and software to track and optimize critical equipment.
- Recognized for its cutting-edge technologies that prevent unplanned downtimes and extend asset life.
- Partnered with major power, utility, and manufacturing companies to safeguard high-value assets and reduce operational risks.
Culture + Values
- We build extraordinary teams for extraordinary results
- Customer success inspires our innovation
- Kaizen is our way of life
- We compete for shareholders
- In our daily work, we are fact‑based, data‑driven associates focused on real results
- Fast‑paced and challenging work environment
- Outstanding contributions expected to align with high expectations of customers, Fortive, and shareholders
Environment + Sustainability
- Completed ISO 14001 environmental surveillance audit at Belfast facility, indicating strong environmental management system
- Committed to compliance with applicable environmental regulations
- Drives continuous improvement of environmental performance
- Provides monitoring solutions for offshore wind substations to support renewable energy and grid decarbonization
Inclusion & Diversity
74% Employee
Employee Recommendation Rate
74% of employees would recommend the company to a friend, based on Glassdoor reviews.
4.2/5 Rating
Diversity & Inclusion Score
The company has a 4.2-star diversity and inclusion rating on Glassdoor.
- Men’s satisfaction rating (3.9) slightly higher than overall; women’s satisfaction not separately listed.
- Global cross-functional teams expose employees to multiple cultures.
- Early Career Leadership Program encourages diverse career tracks and risk-taking.
Loading...