Full Stack Engineer

Overview

Design, build, and manage scalable cloud contact‑center and unified communications infrastructure

Key Responsibilities

• cloud contact
• deployment automation
• unified comm
• iac
• monitoring
• architecture design

Tasks

-Design, Build and Manage scalable and highly available Cloud Contact Center infrastructure on vendor platform such as Amazon Connect, Genesys etc. -Automate deployments with provisioning tools to achieve Zero/Low touch provisioning. -Design, Build and Manage scalable and highly available Unified Communications (UC) infrastructure components. -Provide technical guidance and support to team members and stakeholders. -Ensure compliance with Contact Center best practices and organizational policies. -Monitor, Troubleshoot and Optimize Cloud Contact Center infrastructure with AI-aided tools and Automation. -Continuously evaluate and implement new Contact Center technologies and tools to improve efficiency. -Implement Infrastructure as Code (IaC) using Templates and central orchestration tools. -Collaborate across teams to ensure seamless integration with full-stack components. -Drive new solutions, design architecture & integration standards for Cloud Contact Center infrastructure operations leveraging SRE principles.

Requirements

• python
• ansible
• terraform
• aws
• node.js
• communication

What You Bring

-Experience in automation and scripting tools (Python, Ansible). -AudioCodes Certified Associate- Professional -Excellent communication and collaboration skills. Certifications (Required/Preferred): -Cisco Certified Network Associate – Professional Collaboration -OpenJS Node.js Application Developer (JSNAD) -NICE Certified Development Professional (NCDP) -HashiCorp Certified: Terraform Associate -Oracle Communications Session Border Controller Basic Certified Implementation Professional -Strong understanding of networking, security, and cloud CC best practices. -Cisco Certified DevNet Specialist – Webex -Proficiency in coding languages (Node.js, TypeScript, Python). -Experience with adjunct systems (e.g., recording, WFM, dialers, CRM, SBC). -AWS Certified Solutions Architect Associate – Professional -Strong proficiency in Unified Communications (UC) and Contact Center (CC) technology platforms. -Experience with Infrastructure as Code (IaC). -Expertise in AI-aided observability/management tools (e.g., CloudWatch, Dynatrace, Splunk, ServiceNow). -NICE Certified Implementation Engineer (NCIE) -PCEP – Certified Entry-Level Python Programmer -Basic knowledge and Network and Security. Required Skills: -Ability to troubleshoot complex Contact Center incidents and infrastructure issues. -Hands-on experience with Cloud CC platforms (Amazon Connect, Genesys Cloud CX, Nice CXOne, Cisco Webex, Five9).

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