Branch Administrator

Overview

Provides admin support, oversees office ops, staff, and customer service for real estate branch.

Key Responsibilities

• escrow management
• listing processing
• sales reporting
• license processing
• telecom support
• staff supervision

Tasks

-Establish and maintain positive and productive work relationships with all staff, customers and business partners. -Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. -May maintain escrow account and monitor the upcoming sales transactions for completeness and compliance and ensure necessary information has been ordered and is accurate, i.e. payoff, abstract, title evidence, reports, mortgage documentation, and other pertinent information. (15-20%) -Oversee the processing and verifying of new listings and sales, which may include entering the listings and sales into the system. Ensure the accuracy and timely preparation of purchase agreements, record and maintain all sold records, and prepare monthly reports. Calculate advertising, proof and submit ads for local newspapers. Distribute work to the office staff. May handle correspondence, mail and support appointment setting. (20-30%) -Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. -Provide support to the sales associates which may include, processing license applications for new, renewing and transferring sales associates, ensuring all paperwork is completed and processed in a timely manner, conducting orientation for new sales associates, assisting sales associates with billings, advertising, paperwork and training. Remain available and act as the first point of contact for sales associates. (15-20%) -Provide telecommunication support, including notice of phone number changes, coordinate long distance codes with long distance carrier as needed; assign voice mail and DID numbers for new agents; maintain voice mail computer system adding and deleting agents as required. (0-5%) -Recruit, train, schedule and supervise office personnel. Act as liaison between staff, managers, and sales associates. Perform supervisory activities, including training, employee safety, selection and development of employees, employee counseling and motivation, and salary administration. Perform annual merit reviews and evaluate subordinates’ job performance. Assist in the preparation and administration of the department budget. Provide backup support for staff as needed. (10-15%) -Coordinate special events, collateral material, flyers, handouts and brochures. (0-5%) -Direct and coordinate the administrative activities in support of the real estate office. Oversee, maintain and perform the day-to-day sales office operations, including: payment of bills, answering phones, record keeping, invoicing, marketing, filing, assisting sales/branch manager, tracking expenses, greeting clients, building and equipment maintenance and maintenance of office supply and marketing material inventories. (35-45%)

Requirements

• bachelor’s
• microsoft office
• project management
• real estate
• 3-5 years
• leadership

What You Bring

-Ability to handle stress and work under pressure. Dependable, reliable and on-time. -Effective analytical, problem-solving and decision-making skills; initiative, attention to detail, and a team player. -Effective interpersonal skills and leadership abilities. A strong customer-service focus. -Ability to work evenings and weekends. Parking is not provided. -Bachelor’s degree in business administration or related field; or equivalent work experience and knowledge. -Excellent oral and written communication skills. -Project management skills; ability to prioritize and handle multiple tasks and projects concurrently. -Knowledge of real estate, title and /or mortgage business strongly preferred. -Three to five plus years of related experience and demonstrated supervisory skills. -Strong computer skills; proficient in Microsoft Office products, including Word, Excel, Publisher and Access.

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About Homeservices Of America

-Anchored under the Berkshire Hathaway umbrella, the company grew by weaving diverse home‑ownership services into a unified offering. -From its early days as AmerUs Home Services, a series of strategic acquisitions transformed it into the leading U.S. residential brokerage by transaction volume. -Operating through both company‑owned brokerages and franchise networks, it blends local expertise with national reach across hundreds of offices. -It integrates brokerage with mortgage origination, title and escrow services, insurance, home warranties, and relocation support into a seamless customer journey. -Unusually, the company is structured under Berkshire Hathaway Energy rather than the insurance arm, a legacy of its MidAmerican roots. -Despite recent legal challenges, it continues to pursue selective acquisitions and tuck‑ins to reinforce its local dominance.

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