Workplace Support Co-ordinator - Tier 1 sites

Overview

Coordinate FM services and deliver exceptional customer experience on site.

Key Responsibilities

• helpdesk logging
• consumables management
• room setup
• health safety
• contractor coordination
• shift handover

Tasks

-Establish good working relationships with the customers to be recognised as the natural go to person and a trusted partner. -Conduct regular checks/floor walks of designated area to ensure workplace standards are always maintained i.e. cleanliness, maintenance, replenishment -Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion -Check and refresh all meeting rooms and offices spaces on an ongoing basis. -Deliver excellent and professional customer service -Maintain constant communication with all other service lines to ensure seamless delivery to building occupants. -To prepare and maintain a handover between shifts -Schedule, oversee and escort when necessary external contractors in line with the client's procedure -Meet and greet contractors on site. -Ensure meetings rooms within designated areas are always ready for business, this includes room layout, cleanliness, equipment testing and stock replenishment and all vendor services requested are delivered on time and to specification. -Undertake site inductions for new contractors to site. -Liaise closely with all FM service teams to ensure that consistency standards and a professional image are maintained across the designated areas. -Assisting with staff queries both in person, by email or via telephone in a professional manner -Consumables management - stock taking, ordering, replenishing to always ensure available. -Co-ordination and collation of management information as required -Sharing knowledge between the team as an ongoing form of communication and learning -Assisting in a shared meeting room set up making sure that any specific requirements are considered. -Liaise with and assist the BBC team as regards company H&S policies & procedures -Responsible for health & safety in designated area of responsibility to ensure that any unsafe items/areas are dealt with immediately and ensure all people always adopt safe working practices as reasonably practicable and noticeboards refreshed. -Ensuring a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas.

Requirements

• client relations
• teamwork
• communication
• gcse
• nebosh
• deadline management

What You Bring

-Excellent client relationship building skills -Experience of working in a corporate or creative environment and communicating effectively at all levels of the organisation -Able to work under pressure and meet deadlines. -To be able to work under pressure to balance conflicting deadlines is essential. -Excellent interpersonal skills -Must be flexible and a sense of teamwork is essential. -Ability to work within a team but self-motivated to work unsupervised when required. -Educated to GCSE standard with passes in English & Math's -Excellent written and spoken communication skills -Be confident, approachable & self-motivated -Self-motivated, resourceful and resilient -Good Health and Safety knowledge (Health and Safety ISOH/Nebosh qualification desirable) -Good planning, organisational and communication skills with attention to detail

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About Emcor Uk

-Founded as a pioneering force in the facilities management industry, EMCOR UK has evolved into a trusted partner for a wide range of sectors. -With a robust portfolio in engineering and energy services, EMCOR UK excels in providing sustainable and innovative solutions to complex challenges. -Their expertise spans across commercial, residential, and industrial properties, offering tailor-made solutions that meet unique client needs. -EMCOR UK is known for delivering high-value projects, including critical infrastructure, energy-efficient systems, and comprehensive maintenance services. -The company is part of the global EMCOR Group, leveraging international resources while maintaining a strong local presence in the UK. -Recent standout projects include transforming energy use in large commercial facilities and providing state-of-the-art utilities management for both private and public sectors.

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