Call Center Customer Care

Overview

Schedule service techs, manage requests, and deliver top-tier customer support.

Key Responsibilities

• call handling
• needs assessment
• customer service
• parts ordering
• crm updates
• schedule optimization

Tasks

-Answer calls from previous customers and schedule service requests for homeowners with local service technicians -Assess customer’s service needs, antiticpate and gather all information needed to accurately inform technicians of service detail -Provide the highest level of customer service via phone and email -Order parts and materials for required services -Update customer files in CRM at each point of action and customer interaction -Maintain and optimize the service technician schedules for efficacy and maximized capacity

Requirements

• high school
• customer service
• scheduling
• detail oriented
• construction
• microsoft office

What You Bring

-High school diploma or equivalent -At least 1 year customer service experience in an office or administrative environment -Previous scheduling experience -Be enthusiastic, adaptable, and patient as well as highly detail-oriented and data-efficient. -Experience in construction, baths/showers, decks, and windows preferred but not required -Efficient in Microsoft Office Suite (Outlooks, Word, Excel)

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Benefits

-Paid time off -Leadership development programs and opportunities for career advancement -Medical, dental, and vision insurance paid for by employer after 30 days of employment -401K savings plan after 90 days of employment

About Leaf Home

-offering industry-leading products -With a focus on gutter protection, windows, and energy-efficient solutions, serves homeowners across the U.S. -specializes in creating products that enhance homes and protect them from weather-related damage -Typical projects involve installing seamless gutters, leaf guards, and energy-efficient windows, with an emphasis on long-lasting solutions -has expanded rapidly, growing from a small startup to a nationally recognized name in the home improvement industry -committed to making homeownership easier by providing innovative solutions backed by excellent customer service

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