Director of Field Services

Description

Provide leadership to the Service Department in ensuring that the goals and objectives of the department and company are met in terms of providing world-class service to our customers.

Responsible for the entire Service Department and directly supervises an Administrative Assistant and several Service Managers who have staff reporting to them.

• Follow company policies and procedures at all times.
• Project a positive company image by interacting with fellow associates, customers, and corporate management in a cooperative, supportive, and courteous manner.
• Responsible for telephone service assistance as needed, working from Astec, Inc. offices or home.
• Coordinate issuance of Service Bulletins with Technical Publications and follow up on completion of said work.
• Participate in staff meetings and other meetings related to the company and department.
• Stay current with technology affecting the asphalt and concrete industries.
• Stay current with technology that affects the asphalt plant and road building industry.
• Responsible for organizing, developing, and presenting service training for Astec, Inc. customers, including maintenance, troubleshooting, repair, and operating instructions.
• Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals. Ensure performance appraisals are utilized throughout the department.
• Assist in the development of operator, maintenance, and service manuals.
• Follow proper safety rules and procedures at all times.
• Organize, develop, and present service training.
• Maintain complete files on customer plants and equipment in relation to field problems, warranty claims, technical data, and legal issues.
• Oversee the entire service department for plant services.
• Serve on committee and focus groups as assigned.
• Support and promote the core values of Astec, Inc.
• Has responsibility for the entire Service Department.
• Organize, coordinate, and develop a staff of field service personnel to effectively provide field service assistance for our distributors and/or customers.
• Responsible for the administration of DOA and policy adjustment of credits as related to field problems.
• Review and approve expense reports.
• Responsible for the preparation of department budget and compliance with the budget.
• Provide accurate data for evaluation by Engineering and Manufacturing Departments for immediate solution to correct field service areas and make recommendations as needed.
• Maintain accurate data for evaluation by Engineering and Manufacturing departments.

Requirements

BUILT TO CONNECT

• Basic mathematical skills are required.
• The ability to manage conflict and resolve issues in the most positive fashion for all parties concerned is required.
• You must meet regular attendance requirements.
• Occasional travel is required. Must have a valid driver’s license and good driving record.Must be able to obtain and maintain a valid passport.
• The ability to effectively manage others and provide coaching and discipline to departmental employees, as needed, is required.
• Preferred experience in the HMA or Concrete industry.
• Knowledge of and skills to read mechanical, electrical, and electronics blueprints and designs required.
• Strong analytical skills are required.
• Excellent communication skills, both oral and written, are required.
• Basic computer skills are required.
• Preferred bachelor's degree in engineering or a related field, or equivalent technical experience required.
• The ability to effectively work as a member of a team is required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance