SCADA Support Engineer

Overview

Technical support for SCADA/telemetry systems, troubleshooting and customer service.

Key Responsibilities

• issue analysis
• software testing
• cloud monitoring
• rtu configuration
• scada support
• on‑call

Tasks

Detailed issue analysis, fault-finding and diagnostics• Work together with the customer and keep them updated at every stage as one team• Collaborate with other areas of the organisation as required to find the solution. This to include other engineering departments, sales and project delivery.• Prioritise the investigation of issues based on their impact and severity• Testing of software and deployment of routine updates• Work proactively to identify and resolve potential problems before they occur• Author documentation, including customer reports and internal knowledge-base articles to continually improve our service.• Proactive monitoring of Cloud based systems• Configuration of RTU/Outstations After an agreed period you may be required to go onto the on-call rota within the team, providing 27/4 on-call support You will be responsible for the technical support of customer systems working within our SCADA Operational Support team. Our customer base is varied with many national infrastructure utilities customers within Water and Energy Distribution as well as Renewables. In this role you will work to ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas including Geo SCADA software, AVEVA PI, Outstations (RTUs), Communications (serial, PSTN, network TCP/IP, GSM and mobile data networks), telemetry protocols (DNP3, DNP3 WITS, MQTT, Modbus, IEC 60870-5-x, OPC, etc), Microsoft operating systems, Active Directory, server and client hardware, Microsoft Azure.

Requirements

• scada
• clearscada
• driving licence
• problem solving
• team player
• communication

What You Bring

Working in a team environment reporting to the Services Support and Training Manager, you will be passionate about supporting customer systems to the highest level of customer satisfaction. This challenging and interactive role is suited to a candidate who is methodical, possesses excellent attention to detail and problem-solving skills, together with great interpersonal and communication skills. You will work well under pressure and be self-motivated, representing our business both internally and externally with our clients. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. You must submit an online application to be considered for any position with us. This position will be posted until filled. Experience in Supervisory Control and Data Acquisition (SCADA) / Telemetry systems or a similar Support role is an advantage. Knowledge of ClearSCADA / Geo SCADA would be desirable but not essential. You will hold a full UK driving license and prepared to travel to customer sites when required.

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Benefits

What we offer you:Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. “We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.” €36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations We offer a competitive basic salary, annual bonus, out-of-hours uplift, pension, life assurance and 28 days’ annual leave, plus Bank Holidays. There are also other flexible benefits available through our Thrive scheme.

About Schneider Electric

-Evolved from a steel and armaments business into a leading digital energy solutions provider. -Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC. -Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data. -Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management. -Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling. -Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.

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