Assistant Property Manager - Residential

Description

• Helps plan and hosts monthly resident functions.
• Creates, print and distributes reports required by the office or service team.
• Creates and deliver notices to vendors.
• Creates and deliver any general notices to the residents.
• Manages all incoming invoices and prepares them for Signatures / delivery to Head Office.
• Maintains and creates monthly A/R duties including but not limited to “Pre- Month End” and “Accounting Month End” reports.
• Carries out and administrative A/P duties including but not limited to an active purchase order system, coding invoices, and submitting them to the Head Office within the mandated time frame.
• Oversees, prepares and carries out legal processes, property accounting, weekly reporting, rent collection, delinquency management, Notices to Pay Rent or Quit, evictions, collections, and balanced owed letters.
• Responsible for validation of all data entry including prospect, traffic, applications, leases, move-outs, deposits and closing reports.
• Understands every aspect of the customer experience. Offers recommendations and works to find the right solutions. Persistently cares for the level of service each new and existing resident is receiving.
• Executes a marketing plan and reviews reporting to ensure effective application of resources.
• Complies with Company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Ensures that office is always clean and that all workstations and filling areas are being kept organized as per company policy. Maintains office inventory and orders supplies as needed.
• Supports leasing staff by performing all duties of a Leasing Consultant when needed.
• Ensures that the property office is organized and runs smoothly as per company policies and procedures in the absence of the Manager.
• Collaborates with the Service Team. Tracks resident service requests to ensure accuracy and resident satisfaction. Works with the Service Team to ensure an exquisite tour path.
• Creates and produce any forms, notices, marketing collaterals as directed.

Requirements

• Positivity-infused leadership style with the ability to persuade and negotiate well with others.
• Successfully complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• High School diploma or GED (College degree, preferred) and an employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the word of the team.
• Demonstrates initiative, personal awareness, professionalism, integrity, professional appearance and exercises confidentiality.
• Strong proficiency in using property management software (preferably Yardi).
• 3 years in Residential Property Management with a proven track record sales and administrative responsibility.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Demonstrated ability to read, write, and communicate effectively. Ability to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operation.

Benefits

• Residential housing discount after 1 year of continuous employment
• 3 weeks PTO
• Friends and family rates for our Hotel Properties throughout the company
• Annual education allowance of up to $1,000
• Referral program

Training + Development

Interview process

Visa Sponsorship

Security clearance