Guest Services Agent

Overview

Provide front desk hospitality, handle resident inquiries, and coordinate services.

Key Responsibilities

• reception desk
• maintenance log
• package handling
• vendor coordination
• customer service
• amenity management

Tasks

-Communicates effectively with property management and hotel team. -Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies. -Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries. -Handles telephone and email communications with prompt courtesy. -Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. -Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible. -Coordinates the storage room by storing and retrieving packages. -Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. -Communicates with Property Manager any relevant feedback from residents and/or other departments. -Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage. -Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. -Monitors amenities and ensures readiness for events and assists residents with making private reservations.

Requirements

• ms office
• ms windows
• high school
• front office
• customer service
• communication

What You Bring

-Must have excellent customer service and interpersonal skills -Strong written and verbal communication skills for team and guest interactions. -High School Degree or equivalent -Be sufficient in all programs required to manage residential desk needs. -Ability to work well within a team -Must be able to work early morning and or night shifts -Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required -Front Office/Concierge experience in hotel, residential or customer focused industry -Ability to multitask in a fast-paced high-volume environment. -Excellent oral and written communication skills -Must be able to work a minimum 1 weekend day per week -Excellent organizational and time management skills

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Benefits

-Friends and family rates for our Hotel Properties throughout the company -Referral program -3 weeks PTO -Annual education allowance of up to $1,000 -Residential housing discount after 1 year of continuous employment

About Onni Group Of Companies

-Their US expansion includes landmark projects like the Seattle Times redevelopment and LA skyscrapers. -They have a dedicated real estate capital arm supporting long-term investments and management buyouts. -They emphasize quality control by self-performing construction in master-planned urban communities. -They’re one of the continent’s largest private developers with a legacy of large-scale urban transformation.

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