Director of Operational Excellence

Overview

Lead design, implementation, and optimization of property management processes.

Key Responsibilities

• compliance management
• kpi definition
• process optimization
• stakeholder liaison
• performance reporting
• workflow design

Tasks

-Ensure processes support compliance with local, state, and federal regulations. -Define KPIs and success metrics for key processes. -Identify inefficiencies, gaps, and risks in current operations; implement solutions that improve performance, accuracy, and customer satisfaction. -Act as a liaison between leadership and field/property teams to ensure clear communication and execution of company initiatives. -Collaborate with department heads to understand operational needs and incorporate feedback into process design. -Monitor performance and deliver regular reports to executive leadership on efficiency, compliance, and risk mitigation. -Design, document, and implement standardized workflows across leasing, maintenance, accounting, HR, and resident services. -Frequently sit, stand and walk.

Requirements

• bachelor’s
• lean
• six sigma
• leadership
• yardi
• 5+ years

What You Bring

-Bachelor’s degree in Business Administration, Operations Management, or related field -Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. -Regularly required to talk or hear. -Frequently required to use hands or fingers to handle or feel objects, tools or controls. -Occasionally lift and/or move up to 25 pounds. -Proven success implementing process frameworks such as Lean, Six Sigma, or Kaizen. -Strong leadership and change management skills with the ability to influence without direct authority. -No travel required at this time -Excellent analytical, organizational, and communication skills. -Proficiency with property management software (Yardi, RealPage, Entrata, etc.) and productivity tools (MS Office Suite, project management platforms). -Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus. -5+ years of progressive experience in operations, process improvement, or project management; property management or real estate industry experience strongly preferred. -Occasionally required to climb or balance, stoop, kneel, crouch or crawl.

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About Elmington

-From a regional player in Nashville, it has expanded into a multi-state real estate powerhouse rooted in commercial investment and development. -Strategic financial backing drives acquisitions and development across office, retail, residential, and mixed-use projects. -Its in-house construction arm specializes in luxury apartments and affordable housing, particularly in underserved communities. -The company blends in-house expertise in commercial, affordable housing, development, construction, and property management. -Projects include multi-state mixed-use complexes, workforce housing developments, and ground-up builds. -It has steadily weathered market cycles and continues to expand its land acquisition and vertical integration. -Maintaining control of assets through property management ensures consistent quality and operational oversight.

Sector Specialisms