Office Assistant

Overview

Manage office tasks, scheduling, and customer communication for a cleaning & restoration firm.

Key Responsibilities

• invoicing
• compliance
• project tracking
• scheduling
• customer service
• vendor coordination

Tasks

-Support billing, invoicing, and insurance documentation preparation. -Ensure company SOPs are followed across administrative and operational processes. -Assist in maintaining compliance with certifications, safety, and company policies. -Integrity: Handle customer and company information with care and confidentiality. -Assist with job intake, project tracking, and closing documentation. -Answer and direct incoming calls in a professional and friendly manner. -Teamwork: Collaborate effectively with technicians, management, and vendors. -People: Provide a welcoming and supportive presence for both staff and customers. -Schedule jobs, balance technician calendars, and track progress in the CRM. -Coordinate day-to-day office operations to support field staff and management. -Provide excellent customer service as the first point of contact for clients. -Manage and respond promptly to new leads, customer calls, and online inquiries. -Maintain organization of records, customer files, and job documentation. -Communicate with vendors and assist with supply ordering as needed.

Requirements

• detail-oriented
• teamwork
• crm
• organization
• communication
• administration

What You Bring

-High attention to detail and follow-through. -Ability to work independently and collaboratively in a team environment. -Experience with CRM systems and office software (preferred). -Strong organizational and multitasking skills. -Excellent verbal and written communication abilities. -Previous experience in office administration, scheduling, or customer service (preferred).

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Benefits

-Opportunity for Growth and Advancement -Training and Professional Development -Entry-Level Position with a Clear Path Toward Office Management -Paid time off -Dental insurance -Vision insurance -Fast-Paced, Supportive Environment -Bonus based on performance -Flexible schedule -Free uniforms

About Voda Cleaning & Restoration

-Began as a niche carpet and floor cleaning operation and grew into a full-service restoration company. -Combines routine cleaning with emergency water damage, mold mitigation, and odor removal, offering both immediate and long-term solutions. -Typical projects include flood response in homes and businesses, deep carpet cleaning, and hardwood floor restoration. -Franchisees benefit from a dual-revenue model: steady carpet and floor services plus high-margin insurance-paid restoration work. -Leverages proprietary scheduling, analytics, and marketing tech to support quick dispatch, customer tracking, and franchise growth. -Known for using eco-friendly, non-toxic cleaning methods. -Is the fastest-growing water restoration franchise in North America despite launching franchising just two years ago.

Sector Specialisms