Customer Service Agent

Overview

First point of contact handling calls, queries and admin tasks for customers.

Key Responsibilities

• customer support
• issue resolution
• data entry
• reporting
• escalation
• documentation

Tasks

-Maintain a positive and professional attitude to deliver excellent customer experiences. -Adhere to company policies, procedures, and compliance requirements. -Respond to customer queries promptly, ensuring issues are resolved effectively. -Accurately log all customer interactions and maintain up-to-date records. -Support the team with reporting, correspondence, and other clerical duties as required. -Escalate complex issues to the appropriate department or manager when necessary. -Provide information on products, services, and policies. -Handle inbound and outbound customer calls in a professional and friendly manner. -Process customer requests and ensure documentation is completed correctly. -Perform administrative tasks such as data entry, filing, and updating customer records.

Requirements

• crm
• ms office
• customer service
• 1-2 yrs
• negotiation
• problem solving

What You Bring

-Need to negotiation skills and handling of rejection -Minimum of 1–2 years’ experience in a customer service role. -Excellent verbal and written communication skills. -Strong administrative and organisational skills. -Ability to work well under pressure and manage time effectively. -Experience using customer databases or CRM systems (desirable). -Strong problem-solving skills with attention to detail. -Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using CRM systems. -Previous administrative experience is essential. -Confident handling customer queries with patience and professionalism. -Previous experience in a customer service role, ideally phone-based.

People Also Searched For

Benefits

-Supportive team environment. -Full training and ongoing development. -Competitive salary. -Opportunities for career progression. -Appointment booking

About Onsite Central Limited

-Delivers exceptional site services with a focus on project management across various sectors. -Offers a complete range of services from pre-construction to project completion, providing tailored solutions. -Demonstrates expertise in industrial, energy, infrastructure, and water resources, managing complex projects effectively. -Has completed numerous high-profile projects, adapting and scaling services across industries. -Maintains a portfolio with successful public and private sector projects, delivering high-quality results on time and within budget. -Is committed to safety, compliance, and client satisfaction, earning a reputation for reliability and excellence.

Sector Specialisms