Senior Field Service Engineer

Overview

Commission, maintain, troubleshoot energy storage systems at customer sites

Key Responsibilities

• log analysis
• field maintenance
• system commissioning
• incident reporting
• technical support
• troubleshooting

Tasks

-Conduct basic and advanced log analysis on batteries and inverters. -Enter and maintain cases assigned until completion. -Partner with other teams to ensure delivery of exceptional customer service, as needed. -Conduct field activities under the Long-Term Service Agreement LTSA of each site. This includes preventive maintenance, corrective maintenance, firmware upgrades, mechanical upgrades and engineering modification. -Investigate, respond to and generate reports on field incidents involving Trina batteries. -Lead the execution of system commissioning. -Participate partner product training programs and be certified to service them. -Work independently and as a team to provide maximum customer experience and technical support to Energy Storage customers. -Actively engage in technical discussions with inverter and EMS partners to troubleshoot. -Actively engage in field dispatches as needed by key customers. -Document site visits and product analysis to enable continuous improvement of troubleshooting procedures, product installations, and product robustness.

Requirements

• customer service
• technician
• industrial maintenance
• technical degree
• 5+ years
• travel

What You Bring

The Sr Field Service Engineer will travel to various job sites to commission systems, complete maintenance work, troubleshoot malfunctioning equipment, warranty service, and ensure energy storage systems are working to their full capacity. The ideal candidate will have previous experience in Industrial Maintenance. Energy storage experience is beneficial but not required. This is a remote position, with travel to job sites in the surrounding area. Candidates must be located in the MA, CT, or RI region. Visa sponsorship is not available. Trina Storage offers unmatched supply chain strength, deep technical expertise, and a commitment to long-term partnership. Whether it’s launching next-gen products, entering new markets, or helping customers navigate complex interconnection and tariff environments, our team is driving innovation where it matters most. -Strong customer service skills, able to communicate and present professionally and effectively. -Experience as a technician or engineer is required. -Prior solar/energy industry experience preferred, or similar. -Proven track record of completing tasks with minimum supervision. -College or technical degree desired but not required. -5+ years’ work experience in field service role or equivalent. -50% - 75% local region travel (with occasional to other regions).

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Benefits

If you are excited about being a part of this working environment and think your professional skills and personal qualities match the job requirements, we look forward to receiving your job application. Successful applicants must be authorized to work in the USA without sponsorship. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, education, skills, and experience. Additional discretionary incentive may be available. Full-time employees are eligible for PTO, medical, dental and vision coverage, 401(k) plan and flexible spending accounts, subject to plan terms.

About Trinasolar

-Founded in 1997 in Changzhou, Trina Solar has evolved from a pioneering Chinese PV startup into a global solar powerhouse. -It manufactures and ships photovoltaic modules, breaking world records in cell efficiency and power output. -It’s listed on Shanghai’s STAR Market in 2020, combining robust financial performance with high bankability in the solar industry. -Its portfolio spans large‑scale power plants, rooftop and C&I projects, and integrated micro‑grid and storage systems worldwide. -The company operates vertically from R&D through module production to EPC and O&M of solar farms. -It’s building a cutting‑edge module facility in Texas and expanding smart‑energy manufacturing globally. -Trina stands out for launching 210 mm n‑type Vertex modules. -Its footprint covers countries with regional hubs in North America, Europe and Asia, plus manufacturing in Asia and the U.S. -Behind the scenes, it’s developed an Energy‑IoT platform, patents numbering in the thousands, and cloud‑based energy operations. -Unusually, it has partnered on copper‑based PV tech, hinting at bold innovation beyond silicon.

Sector Specialisms

Visa Sponsorship

-visa sponsorship is not available.