IT Technician I

Overview

First-level IT support: troubleshoot hardware/software, deploy devices, handle Remedy tickets.

Key Responsibilities

• troubleshooting
• hardware deployment
• ticket management
• imaging
• software installation
• help desk

Tasks

-Troubleshoots all userend type problems -Deploys new desktops, laptops, printers, phones, and other hardware -When needed, consults with Level II IT Technicians -Responds to telephone calls. Remedy tickets and emails for technical support -Travel may be required -Is part of the Help Desk Team and may be required to answer incoming telephone calls to the DHIFS Help Desk -Images existing machines for redeployment -Evaluates PC software -Records all problems reported and resolutions within the Remedy tracking system -Install/Update PC software and hardware (i.e. McAfee virus scanning software)

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About DR Horton

-Offers a diverse range of homes designed to meet the needs of various life stages, ensuring that there is a home for everyone. -Renowned for commitment to quality and innovation, notably through the integration of smart home technology in their offerings, providing enhanced convenience and modern living experiences for homeowners. -Supports homebuyers and homeowners with a suite of tools and resources, facilitating a smooth and informed homebuying process. -Collaborates extensively with real estate agents to help clients find their ideal homes, demonstrating a strong commitment to customer satisfaction and community engagement.

Sector Specialisms