Neighbourhoods Housing Officer

Overview

Manage tenancy services, community standards, and resident engagement in Somerset West.

Key Responsibilities

• customer support
• tenancy management
• breach management
• estate standards
• resident engagement
• compliance

Tasks

-Provide outstanding service and support for customers, handling queries, permissions and tenancy management. -Manage cases of tenancy breaches, including the Safeguarding of our customers. -Oversee estate standards and service contract to ensure value for money and a high-quality living environment. -Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability. -Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.

Requirements

• driving licence
• customer focus
• housing officer
• social housing
• cih level 4
• interpersonal

What You Bring

-Hold a full UK driving licence and access to a suitable vehicle. -Have an excellent customer focus, with an ability and drive to improve customer satisfaction. -Experience working as a Housing Officer and knowledge of tenancy law. (Policy through to potential court). -Experience in social housing with experience of tenancy, estate and housing management. -Be CIH Level 4 qualified, or be willing to work towards. -Excellent organisational skills to manage competing priorities in a fast-paced environment. -Strong interpersonal skills.

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Benefits

-Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card. -Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles). -You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact. -Smarter Travel: Save with our Cycle to Work and Car Benefit schemes. -Learning and Development: Invest in your future with ongoing personal and professional growth opportunities. -Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs. -Family Support: Policies designed to help you balance work and family life, including a new child payment. -Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme. -Giving Back: Up to four paid volunteering days a year to support our communities. -With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.

About Livewest

-Born in March 2018 from the merger of Knightstone Housing and DCH, it carries over decades of housing heritage across Cornwall to Gloucestershire. -It blends affordable rent, shared ownership, and private sale to fuel future development. -Reinvests profits from private-sale homes into more affordable housing, sustaining thousands of construction and supply-chain jobs. -Projects span supported housing for vulnerable groups through to contemporary shared-ownership developments. -Specializes in residential development and management, maintaining an in-house property services team handling repairs, compliance, and upgrades. -A standout initiative is its InFocus customer-scrutiny group, empowering residents to shape repair and service standards from the ground up.

Sector Specialisms

Visa Sponsorship

-not eligible for certificate of sponsorship; applicants must already have the right to work in the uk.

Security Clearance

-appointment subject to a satisfactory basic dbs check.