Assistant Property Manager

Overview

Assist managing mixed-use property portfolio, handling operations, residents and compliance.

Key Responsibilities

• document upload
• purchase orders
• contractor list
• insurance claims
• service budgets
• resident communications

Tasks

-Upload compliance documentation to Quooda and monitor updates. -Manage the purchase order system, ensuring all expenditure is supported by a works order and is recorded. -Support the project management of Section 20 consultations and major works, liaising with surveyors and consultants as required. -Maintain and update the approved contractors list and support procurement processes. -Ensure insurance claims are being processed efficiently and correctly in conjunction with the wider property management team. -Respond to email and telephone enquiries from lessees, subtenants, contractors, and residents, ensuring information is shared appropriately. -Sponsorship of professional qualifications and accreditations -Provide support across the Property Management team as required, assisting with any tasks, projects, or initiatives to ensure the smooth running of the portfolio. -Draft and review resident communications, including newsletters and circulars, ensuring accuracy and consistency. -Support the day-to-day management and maintenance of leasehold properties. -Assist the Property Manager, Senior Property Manager, and the Head of Property with a range of property management tasks. -Maintain accurate electronic records and ensure data, correspondence, and compliance documents are updated. -Support monthly resident surgeries on site, working alongside the Property Manager and Senior Property Manager. -Liaise with contractors to arrange repairs, cleans, and emergency works, attending appointments where required. -Collaborate with property management colleagues and the accounts team on service charge budgets, reconciliations, and payments. -Assist with site visits to ensure buildings are well-maintained and complete inspection reports. -Act as a first or secondary point of contact for staff and resident enquiries across sites within the team portfolio.

Requirements

• leasehold
• tpi
• microsoft
• budgets
• communication
• administration

What You Bring

-Previous experience as an Assistant Property Manager, Property Administrator, or similar. -Strong understanding of relevant leasehold legislation and the Landlord & Tenant Act. -Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. -Strong organisation, prioritisation, and time management skills. -Exceptional administration skills with attention to detail and accuracy. -Experience managing multi-schedule budgets. -Awareness of budgets and accounts, including utility billing and apportionment. -Understanding of new-build residential and mixed-use developments. -Ability to build and maintain strong working relationships with residents, contractors, and stakeholders. -TPI Level 2 Foundation in Leasehold Management or TPI Level 3 Associate in Leasehold Management (ATPI) or currently working towards. -Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed.

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Benefits

-Matching contribution pension scheme -Discounted gym memberships -Volunteering opportunities -24 days holiday plus bank holidays -Life assurance -Employee assistance programme -Private healthcare -Discretionary salary and bonus review -Cycle to Work Scheme -Discount portal -Critical illness insurance -Competitive salary

About Galliard Homes

-Founded in 1992 by Stephen Conway, the firm has grown into London’s largest privately owned residential developer. -It combines development, sales and marketing through Galliard Homes with in‑house construction and commercial development divisions. -Its portfolio spans studio to luxury apartments, family homes, and large mixed‑use regeneration schemes in London and the Home Counties. -Known for revitalising undervalued urban sites, converting former industrial or office buildings into residential neighbourhoods. -Typical projects include large docklands schemes, period conversions and integrated developments with retail, hotels and leisure. -Operates three main business lines—residential, commercial and construction—under one integrated group structure. -Notable facts include winning both praise and criticism, including a Carbuncle Cup for a controversial London building, and high‑profile regeneration acquisitions in Greenwich.

Sector Specialisms