Client Relationship Manager

Overview

Revive dormant client relationships to generate repeat hospitality/event sales.

Key Responsibilities

• re-engagement strategy
• campaign collaboration
• client outreach
• crm management
• market feedback
• client retention

Tasks

-Develop and implement structured re-engagement strategies to convert inactive accounts into loyal, returning customers. -Collaborate with marketing and sales teams on reactivation campaigns and client retention initiatives. -Build rapport and trust through consultative conversations, identifying upcoming business or entertainment needs. -Maintain accurate client records, communication logs, and activity reports in the CRM system. -Provide feedback on customer sentiment, market trends, and product opportunities. -Reconnect with lapsed or dormant clients through personalised outreach to reignite interest in hospitality and corporate event experiences.

Requirements

• crm
• sales
• hospitality
• communication
• creative
• target-driven

What You Bring

The Re-Engagement Officer plays a vital role in reviving relationships with previous clients, nurturing long-term partnerships, and maximising repeat business opportunities. The role suits a confident communicator with a passion for hospitality and relationship-driven sales. -Proven ability to build rapport quickly and reignite customer interest. -Creative thinker who can adapt their approach to different client types and scenarios. -Strong organisational skills and attention to detail, with experience managing CRM systems. -Exceptional communication skills with a friendly, persuasive style. -Self-motivated, target-driven, and able to thrive in a results-oriented environment. -Experience in sales, customer success, or account management, ideally within hospitality, events, or B2B services.

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Benefits

This leading hospitality and events specialist connects clients with premium experiences at world-class sporting, cultural, and entertainment events across the UK and internationally. With a reputation for exceptional service and bespoke event packages, the company works with a wide range of clients - from global corporations to private individuals - helping them create unforgettable experiences that combine luxury, entertainment, and networking. -Ongoing training and career development. -A lively, sociable working environment within one of the UK’s most exciting industries. -Opportunities to attend exclusive events and build industry connections. -Competitive base salary plus uncapped commission and performance bonuses.

About Pearson Whiffin Recruitment Group

-Founded with a vision to provide tailored recruitment services across a range of specialized sectors. -Has built a strong reputation for delivering high-quality recruitment solutions to both candidates and clients. -Supports industries such as engineering, construction, energy, and manufacturing with expert recruitment solutions. -Works closely with clients to understand their specific needs, ensuring the right talent is placed with the right projects. -Known for its personal and professional approach, building long-lasting relationships with both clients and candidates. -Offers a range of recruitment services, from executive search to temporary and permanent placements. -Recognized for its expertise in hard-to-fill roles, matching niche talent with complex industry demands.

Sector Specialisms