Event Specialist

Overview

Design and execute luxury client events, optimize client journey, and support brand experiences.

Key Responsibilities

• client journey
• hubspot crm
• event planning
• nps surveys
• adobe creative
• stakeholder collaboration

Tasks

-Design, enhance, and optimize the client journey across all touchpoints for a seamless, high-quality experience. -Identify and elevate high-value interactions (personalized communications, gifting, milestone ceremonies) and oversee flawless execution. -Provide administrative support such as pre-and-post event planning, invoicing settlement, presentations, and any tasks necessary for successful completion. -Maintain accurate records of client interactions in HubSpot, ensuring alignment, transparency, and continuity across teams. -Support the planning and execution of other events and functions for Blue Heron off site including client and prospect events, charity functions, realtor events and company celebrations. -Gather and analyze client feedback through NPS surveys; synthesize insights to drive continuous improvement. -Plan and organize milestone events such as groundbreaking (“golden shovel”) and handover ceremonies, ensuring they reflect Blue Heron’s brand values. -Support the internal Client Experience Center team including temporary filling in the front of house / welcome function and support other on site needs that may arise. -Partner with internal stakeholders across marketing, sales, design, and construction to refine communications and resources that elevate the client experience. -Ensure client initiatives align with larger business strategies and brand objectives. -Assist in the creative development and design of event invitations, collateral, and visual communications using Adobe Creative Cloud. -Support in the planning and execution of client interactions on site at the Blue Heron Client Experience Center.

Requirements

• hubspot
• adobe cc
• photoshop
• indesign
• 3-5 years
• problem solving

What You Bring

-High attention to detail with a passion for excellence. -Familiarity with CRM systems (HubSpot preferred). -3–5 years of experience in luxury hospitality, client relations, or high-end event management. -Desired proficiency in Adobe Creative Cloud; Photoshop and InDesign experience strongly preferred. -Creative thinker with strong problem-solving abilities. -High attention to detail with creative problem-solving skills. -Experience supporting or executing luxury event experiences. -Polished, poised, and professional presence suitable for luxury clientele. -Comfortable working evenings, weekends, and non-traditional hours to support client events. -Exceptional communication and interpersonal skills with a polished, client-first approach. -Proactive, flexible, and solutions-oriented with the ability to adapt quickly. -Strong organizational and project management skills with the ability to manage multiple priorities.

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About Blue Heron

-Crafts stunning luxury homes, blending architectural innovation with natural beauty. -Focus on high-end custom designs ensures each project is unique and personalized. -Known for creating homes that are works of art, elevating modern living. -Combines cutting-edge technology, sustainable practices, and top-tier craftsmanship. -Renowned for transforming landscapes into luxurious retreats, with an emphasis on design and function.

Sector Specialisms