Technical Support Engineer

Overview

Provide worldwide technical support for ABB power generation products and solutions.

Key Responsibilities

• technical support
• salesforce support
• type testing
• product engineering
• resolution teams
• grid compliance

Tasks

-Technical support for ABB experts worldwide, ABB business partners and End customers with Salesforce as the CRM (Customer relationship management) platform and participation in ensuring 24/7 availability of remote support line -Lead and support with type test activities, component specifications, life cycle solutions and product engineering etc. -Leading resolution teams and handling customer communication for support cases where different stakeholders (e.g., System experts, R&D, Quality etc.) build a resolution team according to severity, complexity, and urgency -Supporting customers with grid code compliance studies (e.g. Power Factory, PSS/E, PSCAD) and digital transformation (e.g. cyber security, digital twin)

Requirements

• 4 years
• power generation
• embedded software
• control hardware
• power electronics
• electrical engineering

What You Bring

-Minimum 4 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is preferred) -High sense of responsibility and commitment -Fluency in English, any other languages are an asset -High degree of intercultural awareness -Bachelor or master’s in electrical engineering -Proven organizational skills with the ability to handle multiple projects simultaneously

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About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms