Resident Services Specialist

Description

• Assist the Community Manager/Leasing Manager in designing and implementing a resident retention program, i.e., newsletter, community email, social media/networking, resident referral program, and/or social activities.
• Ensure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs.
• Assist in the management of community incident reports by coordinating and completing follow-up tasks. Track incident-related expenses as needed.
• Assist the Community Manager and Service Manager in the generation and execution of contracts as required by policy. Maintain recurring services contracts as needed, including monitoring of vendor insurance requirements.
• Complete tasks and monitor activity on Entrata, including inspections, resident contacts, and calendar management. Audit information to ensure the accuracy of records/charges.
• Manage inspection and permit schedules as local, state, and national regulations require.
• Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements, and other administrative forms. Assist in the generation and execution of lease documents.
• Support financial management processes by monitoring billing and check requests.
• Ensure efficient and courteous response to all resident requests. This includes helping residents and prospects before, during, and after leasing an apartment, utilizing AMLI 10 Service Standards. Assist the Community Manager in solving resident problems and ongoing resident relations.
• Generate reports and complete checklists as required.
• Responsible for directing Corporate providers to pricing and accurately using portal functionalities such as service requests, permission to enter, payments, etc.

Requirements

• Ability to obtain leasing license; AMLI will assist with costs associated with classes and license fees.
• A high school diploma or general education degree (GED) is required; a Bachelor’s Degree is a plus.
• Entrata experience is a must.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to make and implement decisions under conditions of risk and or uncertainty.
• Spanish/English bilingual is a plus.
• Two years related experience and/or training or an equivalent combination of education and experience. Previous experience in the apartment/multifamily industry is preferred.

Benefits

• Medical, Dental and Vision Coverage
• Competitive salary plus year-end bonus
• 401(k) Company Match
• Paid Time Off (PTO) 20 days plus 9 paid holidays.
• Tuition Reimbursement
• Rental discount at an AMLI apartment community

Training + Development

Interview process

Visa Sponsorship

Security clearance