Sr. Facilities Coordinator

Description

• Assist with the inspection of the sites within the assigned building portfolio
• Schedule and document maintenance and repairs on building equipment
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow protocol for effective building-specific maintenance and safety procedures
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Manage service and performance of vendors and landlords for timely completion of jobs
• Assist in the monitoring and assessment of vendor performance
• Maintain on-going communication with contractors, client, and team
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Provide general overall facility management services including continuous monitoring of office/facility
• Create and record appropriate written communication between all parties
• Train vendors on work order and billing procedures
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
• Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
• Provide process and procedures training and direction to new associates
• Request, review and submit work orders, bids and proposals from vendors
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Follow up with clients to ensure customer satisfaction
• Coordinate with outside contractors for the service and repairs of equipment
• Assist with measuring and reporting key performance indicators against service level agreements
• Coordinate special events in support of client
• Manage complex work orders such as environmental issues and disaster recovery
• Verify final invoice pricing and process payments in a timely manner

Requirements

• Associates or Bachelors degree in facilities management, building, business or other related field preferred
• Previous customer service experience
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
• Financial Knowledge
• High school diploma or a General Equivalency Diploma (GED) required
• Sense of Urgency
• Detail Oriented
• Remain knowledgeable regarding all operational aspects of building systems
• A minimum of 3-5 years of experience in an administrative, accounting or tenant services capacity
• Communication Proficiency (oral and written)
• Time Management Skills
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance