Work Management Specialist I - Duke Energy Upstate Zone

Overview

Supports distribution and customer service work management, admin, cost, and reliability tasks.

Key Responsibilities

• work orders
• dispatch
• customer support
• invoice processing
• gl accounting
• emergency response

Tasks

-Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties -Assist with preliminary research and root cause analysis for customer issues -Ensures work is scheduled and executed timely -Maintains confidential Company/Employee information in a professional and discreet manner -Supports Human Performance safety culture through active participation in safety meetings -Effectively manages stressful situations -Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met. -Facilitates communication between internal and external customers -Developing skill sets to report units of property to asset accounting accurately -Maintains office record retention files -Assist in resolving errors and prepares for close-out of construction work orders in work management system, -Efficiently uses available tools or systems to effectively communicate reliability details to external customers. -Creates appropriate work order to complete follow-up work -Takes ownership of customer issues and problems until resolved, requesting assistance as needed. -Creates and maintains joint use notifications with other utilities -Collaborates with other work groups to ensure desired customer experience -Assist with managing Office Supply needs/including potter supplies -Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily -Processes Invoices and Customer Billing -Updates local bulletin boards with required reference materials -Follows ergonomics and office safety guidelines -Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied -Initiates facility/security requests (broken printers, lights, cameras, etc.) -Applies correct general ledger accounting in all work-related applications and functions within area of responsibility. Accurately processes vendor invoices via CAPS; includes setting up vendor/W9 in Business Automation Platform and ensure accounting and vendor financial is correct. -Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed. -Assists with maintenance of IBEW 1393 contract compliance -Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies. -Appropriately dispatches daily work to field performers -Assist in reconciling work order materials, labor, and equipment to represent actual field construction. -Provides quality customer service and support to Distribution, Customer Experience & Services -Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.) -Supports the Distribution, Customer Experience & Services reliability programs or processes using appropriate work management applications -Supports corporate initiatives

Requirements

• microsoft office
• high school
• customer service
• ping meters
• flexibility
• teamwork

What You Bring

-Exhibits flexibility and dependability during normal work schedule and emergency storm restoration -Demonstrates a commitment to continuous learning and development -One to three years of providing customer service support -Collaborates effectively in a team environment -Demonstrates excellent customer skills -Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services -Possesses effective written and verbal communication and interpersonal skills -Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends -High School/GED degree -Ping meters during storms. -Demonstrates knowledge of Microsoft Office software -Professional and courteous in all contacts

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About Duke Energy Corporation

-Grew from a regional power provider into one of America's largest energy holding companies. -Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar. -Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations. -Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship offered.