Customer Business Manager

Description

• Drive operational excellence and identify opportunities to improve forecasting, promotional planning, and execution.
• Build strong relationships with senior customer stakeholders – from business owners and buyers to category and supply chain managers.
• Lead customer communication and contact strategy, acting as the expert interface between AkzoNobel and the customer.
• Collaborate effectively with Finance, Marketing, Category, and Supply Chain teams to deliver on strategic priorities
• Develop and implement account-specific strategies that align with our business goals and deliver against sales and profit targets.
• Negotiate commercial agreements, promotional activity, range reviews, and category management initiatives.
• Manage account P&L, including GIV, margin, R&A’s, and fixed costs, ensuring commercial targets are achieved.
• Develop supply chain strategies that maximise availability and support category growth.
• Own and manage day-to-day relationships with key accounts across SSO Independents and Amazon.

Requirements

• Resilient, adaptable, and comfortable balancing multiple priorities.
• Strong analytical and problem-solving skills with a data-driven mindset.
• A strategic thinker who can balance short-term delivery with long-term growth ambitions.
• Experience working cross-functionally with marketing, supply chain, and category teams.
• Use insight and market knowledge to identify opportunities for mutual business wins.
• Strong commercial and financial acumen, including experience managing account P&Ls.
• Excellent communication and presentation skills, both written and verbal.
• Proven experience in account or business management, ideally within retail or e-commerce channels.
• Proactive, self-motivated, and comfortable working in a fast-paced, dynamic environment.
• Commercially sharp, customer-focused, and confident managing complex relationships.
• Excellent negotiation and influencing skills, with the confidence to engage senior stakeholders.
• Collaborative and credible, able to influence internally and externally.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance