Manager, Customer Success Program Management

Description

• Collaborate with cross-functional leaders in engineering, supply chain, and production to align priorities and resolve operational challenges.
• Support implementation of process improvements and standard work practices across the team.
• Lead and develop a team of program and project managers across multiple levels, providing coaching, feedback, and career development.
• Ensure compliance with company policies, safety standards, and customer requirements.
• Serve as escalation point for complex issues, guiding resolution and ensuring customer commitments are met.
• Prepare and present team performance reports to senior leadership.
• Foster a culture of accountability, collaboration, and continuous learning.
• Monitor team performance metrics and implement strategies to improve efficiency and quality.
• Oversee workload distribution and resource planning to ensure balanced assignments and timely execution.

Requirements

• Bachelor’s degree in Business, Engineering, or related field; 7+ years of experience in project or program management, including 2+ years in a leadership role.
• Customer-focused mindset with ability to balance operational needs and client expectations.
• Leadership and team development expertise.
• Strong people management skills with experience leading diverse teams.
• Solid understanding of production planning, supply chain processes, and customer success principles.
• Proficiency in project management tools and reporting systems.
• Ability to analyze data and make informed decisions.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple priorities and drive results in a fast-paced environment.
• Strong organizational and problem-solving skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance