Energy Market Support Analyst

Overview

Provide participant support, resolve inquiries on markets, operations, and settlements.

Key Responsibilities

• issue resolution
• research documentation
• procedure development
• salesforce articles
• market readiness
• phone outreach

Tasks

-Support other Participant Support & Solutions functions such as serving on project teams, mentoring new participants, and executing membership responsibilities. -Provide timely and courteous participant support by resolving issues with doing business with ISO and supplying correct and coherent answers to participant inquiries received by phone, the self-service portal, and email thereby ensuring participants have a positive experience doing business with the ISO. -Research participant questions and issues by interpreting, analyzing, and summarizing the Transmission, Markets and Services Tariff, manuals, procedures, user guides, and other documentation. -Collaborate with department members and ISO business owners as appropriate. Develop and improve procedures, performance support tools, FAQs, and Salesforce knowledge articles. -Assist with department and participant readiness for market, application software, and procedure changes. Send participant notices and conduct phone outreach.

Requirements

• wholesale markets
• iso ne
• bachelor’s degree
• microsoft office
• bulk power
• analytical

What You Bring

-Business judgment and the ability to interpret, analyze, and summarize complex legal and technical information to resolve issues -Interpersonal skills and the ability to communicate clearly and concisely in both written and oral forms -Knowledge of wholesale electricity markets and the Transmission, Markets & Services Tariff, manuals, procedures, user guides, and website for ISO New England (or other Regional Transmission Organization or power pool) -Knowledge of ISO New England’s settlement processes -A bachelor’s degree in engineering, Business, Economics, Mathematics, or other technical field. Other fields of study are considered with evidence of analytic ability and business acumen. -Demonstrated excellent written and oral communication skills -Experience in the bulk power industry and with wholesale electricity markets -Ability to synthesize information to develop procedures, performance support tools, FAQs, and the Salesforce knowledge articles -Proficiency with Microsoft Office Suite desktop applications -Ability to work independently and with others, and meet deadlines, in a rapidly changing environment. The analyst can handle multiple tasks simultaneously and meet deadlines in a fast-paced environment.

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Benefits

-Flexible work hours -Information & Support Analysts rotate responsibility for on-call coverage via pager outside of call centers hours for about 13 weeks each year and are compensated in addition to base salary in accordance with the company policy for on-call duty. -Tuition reimbursement and professional development -Hybrid work environment (2-3 days/week onsite) -A stable, mission-driven workplace where your impact truly matters -Competitive compensation with a base salary + performance bonus -Enhanced 401(k) and financial planning support -Wellness programs, including an onsite gym -Robust benefits package, including: -Free coffee at our onsite café

About Iso New England Inc.

-Born in 1997 from the New England Power Pool, the company was created to bring competition and reliability to a fragmented electric market. -As a non‑profit ISO/RTO, it oversees minute‑by‑minute dispatch of around 32 GW of generation and 9,000 miles of transmission across six states. -It operates competitive wholesale electricity markets, with about $6 billion in annual transactions and multi‑year capacity auctions. -The organization plans a decade ahead, running detailed power system studies to ensure generation, transmission, and imports meet future demand. -Typical projects include capacity markets, grid planning analyses, and managing the integration of clean energy and imports from Canada. -A standout fact: it balances natural gas, nuclear, renewables, and import power every minute to serve some 15 million customers. -Its financials show revenues over $116 million and expenses around $105 million, covering core operations, reliability, and scheduling services.

Sector Specialisms

Visa Sponsorship

-this employer will not sponsor applicants for work visas for this position.