Security Supervisor / Shift Manager

Description

• Overseeing a team.
• Producing monthly KPIs and coordinating monthly training to support continuous improvement.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Building strong relationships as part of a supportive and professional team.
• Ensuring the team are following SOPs and being accountable for any KPI failings.
• Monitoring CCTV systems to identify and respond to security concerns.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Managing rostering to ensure appropriate coverage and efficient team deployment.
• Completing regular audits (including radio audits) to ensure compliance and operational readiness.
• Offering guidance, information, and a friendly face as a first point of contact for customers and for your team.
• Conducting security patrols, managing access points, and deterring unauthorised activity.
• Maintaining accurate daily logs and overseeing permit management processes.
• Leading investigations and supporting disciplinary processes where required.

Requirements

• At least 18 years old - licence requirement by the Security Industry Authority.
• SIA Guarding or Door Supervision licence holder
• A friendly and professional manner, with exceptional customer service skills.
• Experienced in customer-facing roles and busy working environments.
• Being a smart, approachable, and proactive presence as a security supervisor representative.
• Effective people skills, able to interact with colleagues, customers, and members of the public in a positive and professional manner.
• Excellent leadership, decision-making, and crisis management skills.
• SIA Guarding or Door Supervision licence holders.
• Friendly, approachable, and professional in all interactions.
• Experienced in customer-facing roles.
• Proven experience as a Security Manager or similar leadership role.
• Strong knowledge of security protocols, emergency response, and risk management.
• Able to work full-time shifts covering days, nights and weekends.
• 5 years checkable work and address history.
• Punctual, dependable, flexible, and assured.

Benefits

• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Flexible financial support with instant access to earned and authorised wages.
• Excellent hourly pay rate

Training + Development

Interview process

Visa Sponsorship

Security clearance