Service Technician Unitary - Trane UK Ltd - North West Region

Overview

Perform nationwide HVAC service, maintenance, and customer support for Trane units

Key Responsibilities

• preventative maintenance
• breakdown response
• warranty work
• commissioning
• reporting
• customer relations

Tasks

-Communications with supervisors, regional service managers and senior technicians, and customers on updates and to drive continuous improvement. -Build and maintain strong relationships with customers, acting as a trusted point of contact. -Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads. This role is national across the UK so flexibility of travel and overnight stays during weekdays and will be on an on-call rota when required -Collaboration with the Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights. -Customer Relationship Management: Foster strong relationships with customers through exceptional customer service. -Reporting and Analysis: Generate regular reports on completed invoiced work orders.

Requirements

• f-gas level2
• rooftop hvac
• microsoft office
• diagnostic software
• driver's licence
• customer service

What You Bring

-Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays -Analytical thinking and problem-solving abilities. -Category 1 (I) F-Gas C&G 2079 Level 2 certification and hold COCN1, CIGA1 & ICPN1. -Light Commercial knowledge mainly within the Retail sector with first-fix experience and handling of multiple callouts or jobs with a minimum travel time of 2 hours (up to 4 hours) in a single shift. -Strong knowledge of customer service principles. -Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits. -Knowledge of the manufacturing industry at an intermediate to advanced level with proven experience working on Packaged Rooftops. Today, rooftop units are state of the art HVAC devices offering very high energy efficiency and flexible performance adjustment to the operating conditions. Built-in smart controls are compatible with any building management system (BMS), which means that due to sensor readings and intelligent management features, rooftop units are configurable and can adapt their outputs to the weather condition and the environments they serve. -Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units. -Effective communication skills -UK Drivers license as a company vehicle will be allocated -Proven experience in service or field-based technician role. -Able to work with minimal supervision. -Right to Work status confirmed for Country of application. -People and communication skills with a positive mindset -Proficient in using Microsoft Office Suite. -Proficiency in using, Apps, diagnostic software, and MS Office Suite. -Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences

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Benefits

-A structured induction plan with continued learning and development. -A fast-paced working environment -Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

About Trane Technologies

-Delivers cutting-edge climate solutions. -Global leader in creating sustainable, energy-efficient HVAC systems and services. -Offers a wide range of products, including air conditioning, heating, and ventilation systems. -Works with clients across residential, commercial, and industrial sectors to reduce energy consumption. -Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency. -Typical projects include large-scale HVAC installations in commercial and industrial buildings. -Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.

Sector Specialisms