Warranty Coordinator

Description

• Reconcile and update tank reports per vendor to reflect credits received for rental water heater claims.
• Manage parts drop-off at High Meadow, including sorting, scrapping, and shipping back to vendors.
• Prepare monthly tank warranty reports for vendors and Finance, and invoice vendors accordingly.
• Reconcile Service Net claims and update systems with payments received for extended warranty claims.
• Review FSL warranty and new parts return lists weekly; prepare and submit VCMs to vendors for payments.
• Screen, qualify, and submit daily warranty and labor claims to vendors through Clarify or manufacturer portals.
• Register warranties for all units to ensure proper documentation and coverage.
• Analyze, qualify, and submit extended warranty and labor claims to Service Net (AIG) for payment processing.
• Monitor and resolve outstanding claims and VCMs to secure credits from vendors on schedule.
• Coordinate and process VCMs for HVAC unit claims.
• Collaborate with Accounts Payable/Receivables to reconcile and process payments, ensuring accuracy and timely resolution.
• Assist and respond to communications sent to Warranty mailbox from internal teams and external customers.
• Prepare and distribute monthly claim reports to Service Net.
• Reconcile claims and update systems with credits for standard claims (Clarify) and (VCMs) in GERS.
• Prepare and distribute weekly claim and labor reports to vendors to ensure timely payments.

Requirements

• Proficiency in computer systems including Clarify, GERS, and Microsoft Excel.
• Solid understanding of warehouse operations and related processes.
• Excellent interpersonal skills with a collaborative, results-driven mindset.
• Commitment to safety standards, including wearing safety shoes in warehouse environments.
• Physical capability to lift up to 80 lbs.
• Flexibility to work in both office and warehouse settings.
• Effective verbal and written communication abilities.
• Strong analytical skills with attention to detail and accuracy.
• Proven ability to work well in a team-oriented environment.
• Valid Forklift License or willingness to complete training and certification as required.
• Grade 12 education or equivalent.
• Ability to thrive in fast-paced, high-pressure environments.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance