Customer Relation Management Officer Voyah Dubai

Overview

Manage CRM system, handle customer calls, analyze data, support marketing.

Key Responsibilities

• crm management
• data analysis
• campaign coordination
• report generation
• customer calls
• training support

Tasks

-Record and track customer complaints or concerns, ensuring timely resolution or escalation. -Support the service or sales teams in improving customer satisfaction based on feedback. -Follow up with customers for feedback, satisfaction surveys, appointment reminders, and loyalty programs. -Monitor campaign performance and contribute to improvements. -Manage customer communication before and after sales or service visits. -Conduct outbound calls to follow up on customer service, gather feedback, confirm bookings, and inform clients of promotions or service reminders. -Manage high volumes of inbound calls from customers related to inquiries, appointments, service updates, and general support. -Maintain and update customer data within the CRM platform (e.g., Salesforce, Autolines, or other dealership systems). -Provide training or assistance to staff on CRM system usage as needed. -Ensure data accuracy and segmentation for targeted marketing and communication campaigns. -Liaise with sales, service, and after-sales departments to align CRM activities with business goals. -Analyze customer trends, behavior, and preferences to support marketing strategies. -Generate CRM reports, customer activity dashboards, and performance KPIs for management. -Coordinate with the marketing team to launch email, SMS, and digital campaigns targeting new and existing customers. -Accountability & Ownership – Takes responsibility for managing data and delivering timely reports and insights.

Requirements

• crm
• salesforce
• excel
• data analysis
• customer engagement
• collaboration

What You Bring

-Collaboration & Influence – Communicates effectively across departments and builds strong working relationships. -Agility & Adaptability—Quickly adjusts to changes in customer behavior or internal tools and processes. -Customer Focus – Understands customer needs and ensures high levels of service and satisfaction. -Understanding of customer engagement strategies and sales cycle data. -Basic knowledge of data analysis and reporting metrics. -2–4 years of experience in CRM, customer service, or marketing support roles; experience in the automotive industry is preferred. -Proficiency in CRM systems (e.g., Salesforce, AutoLine, SAP CRM). -Familiarity with customer journey mapping and automotive sales/service processes is an advantage. -Strong knowledge of Microsoft Excel and reporting tools.

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About United Al Saqer Group

-operations span across automotive, industrial, and real estate sectors, serving both public and private sectors -automotive division is one of the leading distributors of premium vehicles in the region -industrial sector provides innovative solutions for construction, transport, and logistics industries -real estate arm is responsible for several landmark developments across the UAE -consistently expanded its portfolio by acquiring and partnering with global industry leaders -reputation for quality and reliability keeps them at the forefront of their industries -offers a wide range of products and services, catering to the evolving needs of the market

Sector Specialisms