Public Safety Dispatcher
North Texas Tollway Authority
Manages toll roads and transportation infrastructure in the North Texas region.
Handle 9-1-1 & non‑emergency calls, dispatch services, and coordinate incident response.
18 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Plano, TX
Office Full-Time
Company Size
1,200 Employees
Service Specialisms
Tolling Operations
Roadway Maintenance
Traffic Management
Engineering Services
Construction Management
Project Development
Customer Service
Design
Sector Specialisms
Transportation
Infrastructure
Heavy Civil
Toll Operations
Roadway Construction
Bridge Maintenance
Traffic Management
Public Sector
Role
Description
cad editing
radio monitoring
dispatch coordination
video surveillance
signage posting
law enforcement research
- Gathers information from callers including location, nature, severity, and status of emergencies.
- Monitors several radios as required and ensures all are operational.
- Monitors roadway activities by monitoring radio calls, reviewing video and camera information on current conditions and accidents; posting information for electronic roadway signage and NTTA website; contacting other resources, facilitating removal of vehicles, and monitoring agency facilities.
- Documents and corrects location errors in CAD (Computer Assisted Dispatch).
- Researches and responds to inquiries from other law enforcement agencies and departments.
- Answers emergency and non-emergency telephone lines and directs calls accordingly.
- Assesses need for response and dispatches services accordingly.
- Notifies appropriate entities related to problems or complaints.
- Assists first responders by relaying information regarding calls for service.
- Provides security surveillance and access control for employees and customers to NTTA property/facilities.
- Research information in the Local, State, and National Law Enforcement Telecommunications Systems.
- Ensures notifications are made on major incidents.
- Accesses and operates video and audio equipment.
Requirements
typing
driver's license
medical exam
tcic cert
us citizenship
high school
- Required to have passed a typing test which shows a typing proficiency of at least 35 wpm.
- Valid driver’s license.
- Must pass a job-related medical examination including a drug screen, psychological exam; have vision correctable to 20/40 and have normal color vision and normal hearing registered at 500-4000 Hertz set at 20db.
- Ability to obtain and maintain TCIC/NCIC and NLETS/TLETS certification and Security Awareness certifications.
- Proof of US Citizenship (birth certificate, etc.)
- High School diploma (or GED)
- Must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.
- Must pass a background check.
Benefits
- $2,000 Retention Bonus***
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
- position not available for h1‑b visa sponsorship.
- applicants must be eligible to work in the united states immediately.
Security clearance
- must pass a background check.
- must pass a medical exam, drug screen, and psychological exam.
Company
Overview
- Enhances transportation through the development and operation of toll roads.
- Manages key tollways and expressways in the North Texas area.
- Oversees infrastructure projects aimed at reducing traffic congestion and improving mobility.
- Developed major toll roads, including the President George Bush Turnpike and the Sam Rayburn Tollway.
- Invests in cutting-edge technologies like electronic toll collection to enhance travel experiences.
- Focuses on improving the efficiency of the regional transportation network.
- Contributes to the economic growth of the North Texas region by providing reliable transport options.
- Integrates sustainable road management practices to ensure long-term infrastructure viability.
Culture + Values
- Team First: We all work toward doing things in the best interest of NTTA. Each employee forms our team, and our team is the foundation of our success.
- Enjoy Work: Our culture is based on great work, sharing ideas, collaborating on projects and supporting each other.
- Excellence: We set high expectations and bring our best to every assignment, every day.
- Positive Intent: Consistently operating in the best interest of NTTA.
- Environment Of Ideas: Committed to continuous improvement, learning, skill development, problem-solving and creativity in everything we do.
- Real Conversations: Key to successful communication, collaboration and teamwork.
- Accountability: We take ownership of our individual contributions toward NTTA's goals, holding ourselves to the same standards we hold others.
- Trustworthy: Establishing credibility, dependability and value as professionals, a team and a customer-driven organization.
Environment + Sustainability
2010
Cashless Tolls Nationwide
Nationwide conversion to cashless tolling reduced idling and emissions from toll booths.
900
Toll Roads Operated
Operates over 900 lane-miles of toll roads while implementing technology to minimize environmental impact.
- First U.S. tolling agency to adopt electronic tolling with TollTag since 1989, promoting efficient traffic flow.
- Net zero greenhouse gas emissions target set for 2050, aligned with strategic sustainability planning.
Inclusion & Diversity
15 Companies Graduated
Successful ROAD Program Graduates
The company's mentor-protégé model successfully graduated 15 companies in its sixth class, enhancing their competitive capacity for large-scale projects.
3.0/5 Rating
Glassdoor D&I Rating
The company received a Glassdoor diversity and inclusion rating of 3.0/5 based on 50 employee reviews, aligning with industry standards.
9.1/10 Score
Gender Diversity Score
Zippia's demographic analysis highlights an estimated workforce gender diversity score of 9.1/10, showcasing the company's commitment to diversity.
- Launched mentor-protégé model to support disadvantaged, minority, and woman-owned business enterprises.
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