General Manager

Overview

Lead and profitably grow Springfield market overseeing service & install operations.

Key Responsibilities

• operations oversight
• project scheduling
• budget management
• warranty analysis
• safety compliance
• process improvement

Tasks

-Manage day-to-day operations of Service and Install Departments. -Will assist with hiring, training and developing new employees -Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews -Review monthly financial/operational reports and work with front-line managers to develop action plans to improve. -Travel on occasion to customer job sites and quarterly for senior management meetings -Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action -Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs. -Review workload and manpower to meet customer commitments in a cost-effective manner. -Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s). -Will evaluate and make suggestions to improve operational processes and procedures -Participate in the annual budgeting process for the Departments and the plan to execute. -Ensure that install projects are completed timely, below budget and to the satisfaction of the customer. -Improve Customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance great customer service and actively coaching it (2) consistently recognizing employees who deliver great customer service (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future. -Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed. -Leading effective field force meetings

Requirements

• driver's license
• problem solving
• bachelor’s
• hands‑on
• team management
• hiring

What You Bring

-Must possess a Valid Driver’s License -Possess an ability for technical applications, mechanical systems and problem solving -Bachelor’s degree preferred -Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service -Minimum of five (5) years’ experience managing personnel; preferably with a Service Organization -Experience hiring, training, developing and conducting annual performance reviews -Experience conducting meetings with exempt and non-exempt personnel

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Benefits

-Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day -401k retirement plan: Including an employer match! -Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! -Floating Holidays: Up to 2 floating holidays per year -Competitive compensation: Including annual performance evaluations! -Company paid: Life insurance, short-term disability, & long-term disability -Medical, dental, and vision options: Available on the 1st day of the month following your start date!

About Dh Pace Company, Inc.

-Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties. -Offers a wide range of products, including doors, automated systems, and security solutions. -Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance. -Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.

Sector Specialisms

Security Clearance

-references, employment verifications, background check, and drug screen required before hire.