Resident Services Coordinator

Description

• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Provide individualized assistance to residents by identifying and connecting them to appropriate services,
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

Requirements

• Proficiency in Microsoft Office and web-based reporting systems.
• Excellent interpersonal, organizational, and problem-solving skills.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.
• Strong knowledge of local community resources and federal/state programs.

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Mental health resources, such as counseling, are available to our team members
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!

Training + Development

Interview process

Visa Sponsorship

Security clearance