Neighbourhood Housing Officer

Overview

Manage tenancy and estate issues, provide customer service, enforce housing regulations.

Key Responsibilities

• case management
• asb response
• customer inquiries
• tenancy administration
• legal action
• court attendance

Tasks

-In this role, you'll be a key player in managing and addressing tenancy and estate management challenges, collaborating with a dedicated team. You'll oversee a caseload within a specific geographic area, taking responsibility for each case until a solution is fully reached -By taking a swift and victim-centred approach to reports of anti-social behaviour, you'll work to understand the issues affecting our communities and their root causes. Your proactive efforts will help resolve and prevent anti-social behaviour (ASB) in collaboration with the Tenancy Enforcement Team Leader, providing guidance and determining when escalation is necessary -As the first point of contact for the Neighbourhood and Estate team, you'll handle inquiries via phone, email, and in person. You'll connect with other teams when needed to ensure that customer queries are addressed quickly and in line with our service standards and KPIs -You'll also handle all tenancy and neighbourhood processes, including administration, while adhering to statutory timelines, policies, and procedures for mutual exchanges, successions, management transfers, settling-in visits, welfare visits, tenancy changes, notices, and more -Your proactive nature will help you investigate any potential breaches of tenancy conditions, ensuring appropriate actions are taken to resolve issues. This includes serving Notices of Seeking Possession, gathering evidence, recommending injunctions or legal actions, and attending court hearings

Requirements

• self-motivated
• housing law
• driving license
• customer service
• negotiation

What You Bring

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. We are looking for someone who has/is... -Self-motivated, capable of working independently while effectively planning their workload and achieving performance goals -An understanding of the current laws related to housing, especially landlord and tenant regulations within the realm of social housing -Additionally, a valid driving license is required, as you'll need to travel between sites and conduct visits when needed -Experience in providing excellent customer service, whether it's through phone calls, face-to-face interactions, or emails, ideally in a housing setting -Strong negotiation skills are essential, as you'll be handling challenging situations and working towards positive outcomes for our customers

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Benefits

We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits. In return, we are offering... -Pension - between 7% - 12% dependant on individual contribution -Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points -Annual Flu Jab - provided each winter to all employees. -Flexible working around a 37 hour week -An annual salary of £35,932.59 plus a car allowance of £1,545 per annum -Competitive medical cashback plan -Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year -We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds -Life assurance - a payment of X3 your salary.

About Havebury Housing Partnership

-Committed to enhancing housing options for local communities. -Provides affordable housing solutions, including maintenance and development services. -Maintains a substantial portfolio of homes with a focus on sustainability and community well-being. -Undertakes various housing projects, such as new constructions, refurbishments, and property management. -Ensures access to quality and affordable housing across diverse locations. -Operates in both urban and rural areas, delivering a wide range of housing solutions. -Collaborates with local authorities and communities to address housing needs and enhance living standards.

Sector Specialisms

Security Clearance

-may require a basic criminal disclosure check upon conditional offer.