Information Technology Service Delivery Manager

Overview

Manage IT service delivery, supplier relationships, and continuous improvement.

Key Responsibilities

• incident management
• change management
• sla management
• supplier performance
• service delivery
• on-call support

Tasks

ut.You’ll be at the centre of incident, change and supplier performance management keeping our business moving by ensuring critical systems remain robust, secure and fit for purpo oleAs an IT Service Manager, you will be responsible for ensuring reliable, efficient and customer-focused IT service delivery across our organisation. You’ll work closely with major suppliers (e.g. Accenture, Cognizant, Vodafone) and stakeholders to ensure services meet expectations, issues are resolved quickly, and continual improvements are driven througho se.This role also forms part of an on-call rota (1 week in every ~6) to support significant incidents out of hours, with standby and overtime pa -enceTranslate technical information into clear, business-friendly lang -l DoMaintain strong relationships between Technology Services, suppliers and business stakehol -litySupport incident and change management processes, ensuring clear prioritisation and effective communica -SIP)Oversee supplier performance, contracts and service delivery qua -dersOwn and monitor Service Level Agreements, ensuring they are achievable and clearly unders

Requirements

• customer focus
• cloud tech
• documentation
• team player
• problem solving
• it service delivery

What You Bring

t YouYou don’t need to have held the title “Service Manager” but you do need strong IT service delivery experience and the confidence to manage suppliers, stakeholders and service performance in a busy environ -nmentStrong customer focus and excellent communication s -n)Up to 10.5% performance-related bon -tnersGood commercial and technical awareness, ideally including cloud-based technol -anDiscounts, wellbeing support & EV car sche -tionEnsure service documentation, systems and processes remain accurate and up to -ogiesA proactive, collaborative mindsetsomeone who thrives in a team-first enviro -able)Ability to analyse issues, drive improvements and manage high-level problem resol -with:Experience in IT service delivery or service management within a technical enviro

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Benefits

r TeamYou’ll join a friendly, supportive group of four experienced service managers. We work across all of UU’s IT services, supporting a diverse mix of business areas and continually adapting to new challenges and technologies. No two days are the same and you’ll always have the backing of colleagues who share knowledge and work together to get things s?We value our people and the contribution they make. You’ll enjoy a strong benefits package, includin Salary: Competitive Additional pay for 1 in 6 weeks standby cover -g:26 days holiday rising to 30 with service, plus bank holida -usCompany-funded healthcare pl -ysCompetitive pension scheme (up to 14% employer contributio -meEnhanced parental lea

About United Utilities

-It operates across North West England, supplying drinking water and treating sewage. -The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works. -Typical projects include reservoir management, leak detection, and wastewater upgrades. -Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

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