Managing Refrigeration Engineer

You will have responsibility for a team of Refrigeration Engineers to ensure that planned and reactive maintenance tasks are completed on-time and to budget. You will also be responsible for the call-out rota and ensure adequate and safe cover at all times.

• Assist Area Support Manager with relevant HR processes including: completion of return to work forms; handling and reporting disciplinary incidents, holding performance review meetings and managing performance on a day to day basis for under-performing colleagues, scheduling holiday and absence cover, investigate, record and escalate any accidents or nears misses as directed by the Health & Safety Policy
• Assist Area Support Manager with effective budgetary management of parts and material usage, reporting overspend and variances to budget
• Supervise the team, being their daily point of contact, provide management support, guidance, training and development to colleagues to achieve a consistent and high level of customer service
• Attend client and manager meetings on behalf of the business within your region
• Control staffing on a day to day basis including management of an “on-call” rota
• Work with Area Support Manager to deal with and make safe all Health & Safety related issues in own area and that of engineers, report and escalate as necessary, including any matters relating to PPE
• Provide technical support as required, e.g. advice regarding major operational issues and provide assistance for major incidents
• Assist the team in delivering high quality PPM work
• Provide technical support and training to your team of Refrigeration Engineers

You’ll enjoy working autonomously in a pressurised environment and be able to prioritise a complex and demanding workload. You’ll have excellent written and verbal communications skills, enabling you to communicate all operational issues within your region. You’ll be customer service driven and enjoy working within a people focused environment.

If so we have an opportunity for you. You will reside within the London & surrounding areas and have proven supermarket refrigeration experience. and with the ability to travel across the London Region.

• Minimum 5 years post qualification experience, working on a mobile basis in chosen field
• Ability to supervise engineers in a pressurised environment dealing with store teams and members of the public
• Full UK driving license is essential
• Capable of prioritising a complex and demanding workload
• Demonstrable management/supervisory experience (desirable)
• City & Guilds qualified in Refrigeration (or equivalent), including F-Gas
• Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
• Up to 10% off B&Q / Trade Point
• Must have experience in an FM environment and have Refrigeration Engineering experience within Supermarkets.
• 18th Edition (desirable but not essential)

As our clients predominantly operate on a 24/7 basis, there is a requirement to be flexible with your working hours to protect customer service levels and provide continuity of service, including weekend working and on-call cover. (1 in 4 Saturdays, 1 in 4 weeks on call - included within the salary for this vacancy).

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues. At our National Training Academy in Stevenage we have our own in-house team of experienced technical trainers who focus on upskilling and cross-skilling our rapidly expanding mobile engineering team. Colleagues can expect to receive significant investment in safety and technical training to ensure ongoing development of their skills and expertise and to ensure we retain our industry leading self- delivery capability.

• Life Assurance
• Access to state-of-the-art training academy
• Health Cash Plan
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• Funded Training Sponsorship Scheme
• 20% off Nuffield Fitness and Wellbeing Centre
• 25 Days Annual Leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Salary: £55,988 per annum
• Full door-to-door pay
• Overtime paid at time and a half
• Refer a Friend reward scheme