Retail Sales & Operations Manager - Colchester

Overview

Manage showroom operations, drive sales, and prepare for franchise ownership.

Key Responsibilities

• project management
• sales quoting
• visual merchandising
• post‑sale survey
• showroom ops
• franchise prep

Tasks

-Recruit, train, coach and guide the in-house team, including all aspects of HR management. -Carry out post-sale surveys which will require a keen eye for detail when taking measurements, due to the made-to-measure products & service we provide. -Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events. -Opening showroom/closing showroom (key holder duties). Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm. -Sales & Quoting: Creating an in-home quotation and presenting features and benefits with passion and enthusiasm; closing sales in the home, resolving customer concerns and taking payments. -Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards. -Following up enquiries and unsold appointments (sweeping). -Drive growth and profitable turnover for the business. -Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines. -Customer Consultations: Directly, and through leadership of your team, provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions. You will be showing customers the products and services we offer e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. while helping customers choose colours, styles etc. You will be responsible for ensuring all relevant information is gathered from customer enquiries prior to a home visit, including conducting pre-appointment calls to understand customers’ needs and supporting/liaising with the Showroom Consultant. -Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership. -Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.

Requirements

• crm
• management
• financial
• problem solver
• uk licence
• leadership

What You Bring

-Problem Solver -Awareness of previous execution of the sales process -Able to pivot and stretch between commercial and operational elements. -Strong leadership and organisational skills. -Able to work independently and as part of a team -Background and understanding of the customer journey/experience -IT literate (Microsoft Office/CRM) -Previous management experience advantageous. -UK driving licence -Open & Clear communicator -Financial acumen and understanding of business principles (including P&L, financial reporting) -Excellent commercial attributes – with strong business acumen, sales-focused, relationship builder, and an engaging networker with a high proficiency in ‘people’ skills. -Excellent communication and customer service abilities.

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Benefits

-A collaborative and supportive team environment -Competitive salary with performance bonuses -Greensleeves Lawn Care -A clear and supported pathway to franchise ownership -The opportunity to purchase and operate as a business owner -Dream Doors -Access to a proven business model with strong brand recognition -Countrywide Grounds Maintenance -Comprehensive training and support from us (the franchisor)

About Neighbourly®

-Seamlessly matches local consumers to vetted service experts through its global HQ in Waco, Texas. -Known for rapid response, consistent quality, and local accountability, backed by national infrastructure and digital platforms. -Acquired Greensleeves in 2022, expanding its lawn-care reach with 108 new locations across the UK. -Franchise model spans both residential and commercial sectors, enabling cross-vertical referrals for operators.

Sector Specialisms