Helpdesk Team Leader (Dayshift)
City Building Engineering Services (Cbes)
Providing integrated engineering solutions across various sectors, from buildings to infrastructure.
Lead a helpdesk team delivering customer service for a major UK supermarket client.
10 days ago ago
$28,641 - $28,641
Expert & Leadership (13+ years), Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Glasgow, DE
Onsite
Company Size
100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Turnkey
Sector Specialisms
Construction
Asset maintenance
Mechanical and Electrical
Fire and Security
Energy and Innovation
Risk Management
Refrigeration
Building Engineering
Role
Description
emergency response
performance monitoring
service levels
team oversight
absence management
management reporting
- Deal with complex cases, responding appropriately to emergencies or urgent issues as they arise.
- Use performance management techniques to monitor and demonstrate achievement of agreed service levels and lead on improvement.
- Checking that agreed work by team members has been carried out satisfactorily and following up on any identified opportunities for skill advancement.
- Actively manage absence, time keeping and holiday entitlements in line with Company procedures.
- Provide appropriate management reports and statistical information to senior management as required.
Requirements
customer service
under pressure
multitasking
flexible
adaptable
fast-paced
- Strong customer service skills.
- Ability to work under pressure whilst carrying out multiple tasks.
- Flexible and adaptable to change in a fast-moving environment.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
People also searched
Company
Overview
Founded in 2010
Year Established
The company was established with a focus on delivering high-quality engineering solutions.
35% Market Share
Industry Presence
CBES holds a strong market presence with a significant share in the engineering sector.
Over $1B Revenue
Financial Performance
The company has generated over $1 billion in revenue through its diverse projects.
95% Client Satisfaction
Quality Assurance
CBES maintains a high level of client satisfaction, ensuring excellence in service delivery.
- Specializing in delivering comprehensive services for both public and private sector clients, works across multiple sectors including buildings, infrastructure, and energy.
- With a history rooted in reliability and technical expertise, manages projects of varying scales and complexity.
- Diverse portfolio includes projects from residential developments to large-scale commercial and industrial works.
- Stands out for its integrated approach, offering services in design, construction, and maintenance, ensuring projects are delivered on time and within budget.
- Known for innovation, leads in sustainable building solutions and forward-thinking engineering techniques.
- Thrives on tackling challenges and pushing the boundaries of engineering excellence.
Culture + Values
- We are committed to delivering high-quality services that exceed our customers' expectations.
- We operate with integrity, respect, and professionalism at all times.
- We foster a collaborative work environment where innovation and creativity thrive.
- We promote a culture of continuous learning and development to ensure the growth of our employees.
- We focus on providing a safe and supportive work environment.
Environment + Sustainability
2050
Net-Zero Target Year
Committed to achieving net-zero carbon emissions by a specific future date through comprehensive strategies and sustainable practices.
- Actively reduces energy consumption and waste through sustainable practices.
- Utilizes energy-efficient technology and low-carbon solutions in all projects.
- Enhances sustainability through comprehensive environmental management systems.
Inclusion & Diversity
Articles
Loading...