Customer Success Consultant - RCA

Overview

Drive adoption, retention, and growth for high‑value commercial property customers.

Key Responsibilities

• customer success
• data analysis
• onboarding
• upsell
• advocacy
• strategic accounts

Tasks

-Partner with Product, Marketing, and Sales teams to align on customer needs, and ensure coordinated execution of strategies that drive customer success. -Drive initiatives to enhance product adoption, customer engagement, and grow advocacy across the customer base. -Use data-driven insights to develop strategies that improve customer engagement, satisfaction, and retention. -Analyse customer data to identify trends, risks, and opportunities; surface insights and recommendations to leadership and cross functional partners. -Develop and execute customer-specific success plans tailored to the needs and goals of customers whilst partnering with the RCA Prime team. -Contribute to being the voice of the customer within RCA, proactively providing actionable feedback to drive continual improvements in RCA experiences, products and services. -Manage and nurture relationships with key strategic accounts, ensuring they derive maximum value from RCA products and services. -Influence product development initiatives based on customer feedback and insights, ensuring customer-centric enhancements. -Identify growth and make the most of upsell and cross-sell opportunities, collaborating with Sales to expand account value. -Set and lead structured onboarding and training rhythms for high value, to strengthen customer sentiment, accelerate adoption, and proactively reduce churn and risk. -Curate and elevate customer success stories that demonstrate ROI, outcomes, and best practices, strengthening proof of value and advocacy.

Requirements

• bachelor's
• digital marketing
• commercial re
• stakeholder mgmt
• analytics
• saas

What You Bring

-Bachelor's degree in Business, Marketing, or a related discipline preferred but not required -Strong understanding of digital media, digital marketing, and property advertising trends and best practices. -Experience in any role in commercial real estate companies with a strong understanding of how the commercial property industry operates -Excellent stakeholder management and negotiation abilities, capable of influencing senior decision-makers. -Analytical mindset with the ability to leverage data to inform strategies and drive impactful actions. -Proven track record of managing high-value accounts and improving adoption, retention, and expansion metrics. -Experience with SaaS products and familiarity with REA’s technology is highly beneficial. -Strong commercial acumen with the ability to develop and execute strategic plans that deliver measurable business outcomes. -Demonstrated experience in Account Management, or a related role within a fast-paced property, technology or media environment, ideally supporting commercial property customers and partners.

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Benefits

-Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity -Permanent full time role based in Sydney -Flexible leave options including, birthday leave and purchase additional leave -A hybrid and flexible approach to working -Hackdays so you can bring your big ideas to life -Flexible parental leave offering for primary and secondary carers

About Rea Group

-Flagship platforms like realestate.com.au and realcommercial.com.au attract millions of users monthly across Australia and beyond. -International expansion included acquisitions in Europe, Asia, and North America, spanning Italy, Luxembourg, India, and the US. -Its services span residential, commercial, and industrial property advertising, mortgage brokering, and property analytics. -Blended agile tech culture: cloud-native, multi-language engineering teams driving user-centric innovation. -Notable moves: controlling atHome in Europe, merging SEA assets with PropertyGuru, and eyeing stakes in the UK’s Rightmove.

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