End User Experience Intern

Overview

Provide Tier 1 IT support and customer service to internal users at Arbor Homes.

Key Responsibilities

• security compliance
• patch management
• hardware troubleshooting
• av support
• ticket creation
• equipment deployment

Tasks

-Be on the leading edge of ensuring our company meets all necessary security requirements, adherence to policies and procedures. -Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request. -Work collaboratively with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention. -Be diligent in creating tickets for walk ups to track volume and types of issues handled. -Provide an exceptional customer service experience in a positive manner -Security and Update Patching -Responsible to ensure meeting room technology is in working order and support as needed to ensure upcoming meetings are successful with technology needs -Troubleshoot, repair, or replace equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc. -Brings ideas to add efficiencies and process improvements to role. -Ask open ended, qualifying questions to identify and resolve internal customer’s needs as an entry level, Tier 1 technician -Distributes new and replacement equipment for onboarding and tech refresh for employees

Requirements

• intune
• microsoft 365
• cisco meraki
• desktop troubleshooting
• high school
• mfa

What You Bring

-Able to gather information, triage, obtain screenshots, ask questions, and create tickets -Predictive Index Training -Familiarity with the following technology: -Multi-Factor Authentication -Laptops, Dock Units, Monitors, and cabling -Shadowing and training experiences with knowledgeable professionals -Laptop Imaging -Ability to communicate well and in a professional manner through in-person conversation, phone calls, email, and chat or instant messaging, as well as the support ticketing system -Remote Work is not available – must be located in Indianapolis, IN* -Wi-Fi, Bluetooth -Mobile Phone device set up (iPhone) -Remote Control support software -2 years of Collegiate course work (Sophomore/Junior/Senior Grade Level) -Microsoft Intune -Desktop / Laptop Hardware troubleshooting -Be a clear and positive communicator at all times -High School Diploma -Microsoft 365 -Cisco Meraki

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Benefits

-Volunteer Opportunities -Team outings and company sponsored volunteer events -Flexible schedule for students -Compensation available -Relocation Assistance is not available* -Opportunity to work with the largest new home builder in Indianapolis -Exposure to executive leadership

About Arbor Homes

-Began with a mission to make home ownership achievable for Midwest families. -Joined Berkshire Hathaway's Clayton Properties Group and expanded into Kentucky and Ohio through strategic acquisitions. -Offers a series like budget-conscious, luxury-tier, ranch, and low-maintenance homes. -Typical projects include multi-story and ranch homes in communities such as Columbus, Cincinnati, Louisville, and Indianapolis metros. -Specializes in residential construction with series tailored to first-time buyers, move-up families, and low-maintenance lifestyles. -Known for in-house design portals and included features often considered extra with other builders. -Provides financing support, homeowner portals, and warranty-backed quality control throughout construction. -Operates a higher-end Silverthorne line and Destination series offering HOA-maintained homes with single-level layouts.

Sector Specialisms