Inside Sales Representative III

Overview

Support outside sales reps, prospect new customers, handle orders, provide service.

Key Responsibilities

• order entry
• estimating
• quote generation
• prospecting
• needs analysis
• customer support

Tasks

-Enters orders into computer system. -Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges. -Provides training and assistance to less experiences Inside Sales Representatives. -Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. -Responsible for prospecting new customers as well as providing high quality service to current customers. Actively makes phone calls and solicits sales orders. -Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). -Generates sales quotations requiring a working knowledge of company products, procedures and practices. -Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Typically provides support to customers with larger or more complex requirements.

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About Builders Firstsource

-Survived the Great Recession, then expanded rapidly through acquisitions like ProBuild (2015) and merger with BMC (2021). -Projects range from single-family homes to light commercial builds, including off-site prefabricated trusses, panels, and millwork. -Invests in digital tools (e.g., MyBLDR.com via acquisition of Paradigm) and factory-built components to streamline homebuilding. -Maintains its own fleet of trucks and in-house installation services, offering one-stop solutions that most competitors lack. -Stands out for integrating over 60 acquisitions while keeping local teams, and executing major share buybacks alongside growth.

Sector Specialisms