Commercial Support Specialist

Overview

Support customers and commercial teams, manage orders, resolve issues, ensure data accuracy.

Key Responsibilities

• process improvement
• digital tools
• order management
• customer support
• data accuracy
• issue resolution

Tasks

-Identifying opportunities to improve processes and embracing new tools as part of our digital transformation, helping us work smarter and deliver even better service -Managing order processing and documentation, ensuring everything runs smoothly from start to finish -Collaborating across departments to resolve issues quickly and keep customers happy. -Supporting customers and commercial teams with timely, accurate responses to queries, orders, and requests -Maintaining data accuracy in systems and reports to support decision-making and compliance

Requirements

• microsoft office
• salesforce
• customer service
• detail-oriented
• problem solving
• communication

What You Bring

-Attention to detail – especially when handling orders, data, and documentation -Team spirit – someone who enjoys working closely with sales, logistics, and finance to get things done -Solid Microsoft Office skills and motivation to learn using other systems (e.g. Salesforce, SAP, AI tools) -Experience from a customer-focused role, ideally in customer service or commercial support -Fluent English language skills -Excellent communication skills – clear, professional, and friendly, with a customer-first mindset -Problem-solving ability – staying calm under pressure and quick to find practical solutions

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Benefits

-You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. -We promote from within and support your learning with mentoring, training, and access to global opportunities. -You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

About Danfoss

-Begun in 1933 with a novel refrigeration valve and soon introduced thermostatic radiator valves, driving early energy-efficiency innovation. -Expanded into hydraulics, power electronics, and sensor systems, launching the first VLT frequency converter in 1968 and acquiring notable divisions such as Vacon and Eaton Hydraulics. -Typical projects range from district-energy systems and marine/offshore equipment to EV drivetrain modules, industrial automation, and large-scale cold-chain refrigeration. -Expertise spans HVAC, mobile & industrial hydraulics, AC drives & power electronics, high-pressure pumps, sensing/control components, and fire-safety systems.

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