HOA Front Desk Concierge

Overview

Customer-focused concierge handling resident services, facility upkeep, and security.

Key Responsibilities

• access control
• emergency response
• team liaison
• communications
• data privacy
• service access

Tasks

-Monitor visitor access and ensure secure entry protocols -Support emergency response procedures and resident safety -Liaise with valet, Porters, engineering and management teams -Manage internal communications and update residents -Handle sensitive information with discretion -Coordinate access for service providers

Requirements

• microsoft office
• customer service
• building link
• high school
• communication
• problem solving

What You Bring

-Proficiency in Microsoft Office applications, including Word and Outlook. -Self-motivated with the ability to work independently and seek additional responsibilities as needed. -Minimum of one (1) year of customer service experience. -Proficient with management systems such as Building Link -Ability to read, understand, and apply the Association’s rules and regulations. -Ability to safely and efficiently move equipment. -Strong attention to cleanliness, with the ability to identify and address areas requiring improvement. -Ability to handle confidential information with discretion. -Strong organizational skills with the ability to manage competing priorities, meet deadlines, and complete a high volume of tasks within specified time frames. -High School diploma or equivalent. -Exceptional communication and problem-solving skills -Skilled in managing difficult or aggravated clients with patience, professionalism, and composure.

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Benefits

-High touch resident support -Personalized assistance with reservations, transportation and entertainment

About Seabreeze Management Company, Inc.

-Grows steadily across California, Nevada, and Washington. -Manages homeowner associations, mixed-use developments, and commercial common-interest properties. -Offers financial oversight, community operations, and strategic guidance for residential and commercial properties. -Led by a leadership team with deep expertise in engineering, real estate, and HOA administration. -An AAMC-certified full-service property management firm backed by over three decades of experience.

Sector Specialisms