Customer Service Representative

Overview

Assist customers via phone, schedule services, and support technicians.

Key Responsibilities

• needs assessment
• scheduling
• coordination
• administration
• call handling

Tasks

-Gather customer information, assess needs, and offer tailored solutions -Support field technicians with scheduling and coordination -Perform administrative tasks to keep operations running smoothly -Handle inbound and outbound customer calls with professionalism and care

Requirements

• high school
• customer service
• teamwork
• problem solving
• communication

What You Bring

-High school diploma or GED -Previous customer service experience preferred -Reliable attendance and a team-first attitude -Ability to identify customer needs and provide solutions -Strong communication skills—both verbal and written

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Benefits

-Ongoing training, development, and career growth opportunities -Medical, Prescription, Dental & Vision coverage -Paid Holidays & Paid Time Off (PTO) -Matching 401(k) benefits -In-Person at our Cheektowaga branch -Competitive pay based on experience -$19-$23 per hour based on experience -Disability & Term Life Insurance

About Reimer Home Services

-A century later, it continues to serve Western New York with HVAC, plumbing, and indoor air quality solutions. -Available day or night, its technicians offer upfront estimates. -Typical projects include furnace repairs, boiler maintenance, heat-pump and AC installations, and plumbing fixes. -They support maintenance plans featuring multi-point inspections, efficiency calibration, airflow checks and IAQ evaluations. -Their Rhino Reliability Program gives customers perks like priority scheduling, extended warranties and service discounts.

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