Global Irrigation FieldNet Support Intern

Overview

Assist FieldNET users with support, troubleshooting, and case management.

Key Responsibilities

• customer support
• troubleshooting
• subscription processing
• product knowledge
• acceptance testing
• team collaboration

Tasks

-Handle incoming calls and emails for basic Dealer/Grower/Lindsay internal team inquires following department standards for delivering world class customer service. -Resolves basic customer issues; helps them understand how to use FieldNET, assists with basic configurations and troubleshooting. -Process subscription requests. -Build a general knowledge of the entire FieldNET product suite and how it interacts with our Lindsay Zimmatic products and third-party equipment. -Assists with performing basic customer acceptance testing of enhancements, new products and/or bug fixes for FieldNET systems and supporting third party systems. -Work closely and build relationships with the FieldNET Team and other Lindsay employees to support our One Lindsay Culture. -Completes various assigned tasks to support the Irrigation Product Support team

Requirements

• problem solving
• farming background
• customer support
• bachelor’s degree
• bilingual
• case management

What You Bring

-Robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude. -Farming/machinery background -Strong customer focus -Good organizational skills, a “glass half full” attitude and the ability to multi-task is essential. -Open and close 100% of cases logged. Case records must be detailed and accurate for every call or email to include details related to customer issues, status progress and problem resolutions utilizing our department case management system. -Excellent verbal and written communication skills. -Bachelor’s degree or working towards a bachelor’s degree in agriculture, mechanized systems, engineering, or business. -Bi-lingual a plus -Previous experience working in Customer Support/Help Desk environment. -Previous experience working in agriculture and/or an electrical field.

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About Lindsay Corporation

-Specializes in products and technologies for agriculture, transportation, and water management. -Key offerings include intelligent irrigation systems, roadway safety products, and water control solutions. -The company’s portfolio is trusted by customers worldwide for its innovative, sustainable solutions. -Lindsay’s products help conserve resources, optimize productivity, and improve safety and efficiency in critical sectors. -Lindsay Corporation has a global footprint, with its solutions making a tangible impact across continents.

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