Mgr, Operations

Overview

Leads regional operations, overseeing field staff, projects, contracts, and service delivery.

Key Responsibilities

• resource planning
• contract management
• sunbelt software
• quality assurance
• subcontractor network
• productivity metrics

Tasks

-Responsible for administration of individual skills assessments and annual personal and professional development planning for operations personnel. -Proactively supports the evaluation of potential issues on projects and initiates actions plans with the associated Project Manager to limit negative outcomes and exposure. -Manages the contracting and service group workload and resource capacity through effective planning and allocation of team resources to contracting and service operations as the local business dictates. -Participates in local presentations internally and externally as necessary to demonstrate operational team effectiveness, credibility and experience as required. -Manages the local team through leadership and change management techniques to effectively deploy new company strategies, standards and processes as necessary. -Continuously pursues personal development in local market and industry technologies and solutions to enable operational support both internally and externally as necessary. -Manages and oversees company standards and process execution and quality assurance of the local operations team. -Evaluates and develops operational group supervisor roles for effective management and leadership of their respective teams as put in place with needs of the local business growth. -Manages and maintains the local and regional use of Sunbelt engineering, software and graphics solutions standards documentation and libraries. -Develops and maintains a local network of viable subcontracting partnerships that supports the outsourcing of various contacting and service work as necessary. -Provides weekly/monthly resource capacity management for scheduling and resource loading to the management team as necessary. Will also participate in monthly backlog review with Sales and Service managers. -Manages the local contracting & service business turnover process and ensures meetings with the Project Manager & Project Engineers, to gather all information needed to conduct engineering, software development and field service execution expectations. -Provides customer and project accountability assurance throughout and supports post-project reviews as necessary. -Develops annual staffing and recruiting strategy for sizing the local operations business for growth. -While performing the duties of this job, the employee is regularly required to sit, use hands to operate computer keyboard and telephone, talk, hear and lift and/or move up to 10 pounds -Manages the cost accountability of each of the team members through leadership and effective communication and coaching. -Develops and maintains viable and productive relationships with the local customer base, project managers, office staff and field personnel. Schedules and attends meetings as necessary. -Manages individual and department operational productivity on a monthly and YTD basis to meet expected productivity metric goals for the local business unit. -Supports the development of methods and processes to increase personnel efficiency and effectiveness while striving to reduce costs for overall project and service operations. -Provides project development support with operational staff as necessary to the Project Managers in solutions, applications, execution and cost estimating strategies. -Local market networking and third party recruiting relation development to support the recruitment and hiring of all operational staff.

Requirements

• engineering degree
• 7-10 years
• project management
• strategic
• problem solving
• teamwork

What You Bring

-The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. -Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people. -Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision. -Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success. -Strong interpersonal and project management abilities, employing strong organizational skills to respond successfully to a high volume of business challenges. -Ability to operate independently and autonomously and yet possess the discretionary judgment to know when it’s appropriate to consult with others in the organization and/or escalate to the Regional Operations Manager and/or local Location/Sales Manager. -Bachelor’s degree in engineering and/or 7-10 years of related work experience. -Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner. -Demonstrated experience/ability to convey advanced concepts in a manner that is understandable to basic/junior stakeholders. -Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives. -Insight: The ability to gather and make sense of information that suggests new possibilities. -The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. -Demonstrated ability to delegate basic and/or “stretch” tasks to less experienced staff and assign resources correctly to diagnose/address issues.

People Also Searched For

About Sunbelt Controls

-Founded as one of the first independent installers of Direct Digital Control systems, the company has grown into a full‑service building automation specialist. -Now part of ACCO Engineered Systems and operating across the Western U.S., engineers, installs, commissions, and services intelligent control systems. -Typical engagements span new‑build and retrofit projects, integrating HVAC, lighting, power monitoring, security, cloud hosting, analytics, and renewable energy platforms. -Service range includes 24/7 emergency support, preventive maintenance, fault detection diagnostics, legacy system retrofits, and onsite training. -Standout offerings include fully hosted BMS cloud solutions and extensive access control/CCTV integration. -Training Academy provides vendor‑certified instruction to clients and integrators, reinforcing technical leadership.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is provided.